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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

January upgrade options (Contract)

Hi I am due a free upgrade on 27th Jan this year.  I am currently on the plan 'Red 20GB. I am keen to see what my options are come Jan 27th in the upgrade, however it looks as though you cannot see the options yet unless you commit to an early upgrad...

collinsc by 4: Newbie
  • 13857 Views
  • 18 replies
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Website incorrectly blocked by SecureNet Filters

Hi There, The following website has been incorrectly blocked by your filters. www.readandcobooks.co.uk Read & Co Books is a British independent book publisher and includes many classic children's titles. Sites for other similar publishers are not blo...

Early Termination Fee if I use PAC?

Ive just paid my final month's bill for my contract due to finish 24th Feb. I have received a PAC code, but text says if I use it today I'll be charged £22 Early Termination Fee... why? I've paid, surely I can leave when I want to leave. I don't want...

zeusels by 2: Seeker
  • 2637 Views
  • 1 replies
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Bill

Hello. My bill is due on 7th February but my payday is 15th February. Direct debit will fail. When will the restrictions come into the account? Can I change my direct debit? If not this will be a ongoing issue otherwise and if so I’ll be forced to ca...

2FA/OTP messages not received since number port

Hi all,I have a serious issues that unfortunately is beginning to be a real problem for me and access to certain services. I had been on Sky for a number of years before porting my number to Vodafone due to getting a work phone/sim. I transferred my ...

andybtsn by 2: Seeker
  • 2187 Views
  • 2 replies
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WiFi Calling dropouts

I have poor reception in my house from pretty much all the networks, so rely on WiFi Calling hugely but recently it's become very unreliable and hardly ever works when I make or take a call which makes it my Samsung s10 useless as a phone in my house...

Not received order!

Hello I’m very angry I placed an order for a iPad contract with a SIM card on Friday 28th January and was told it would be delivered on the 31st January so today, everything was fine until I got a message from Vodafone saying my order had been delive...

Resolved! Changing provider timescale

My plan ends on the 16th. I wish to switch to O2 to avoid roaming charges. At what date should I ask to keep my number and order a SIM from O2 to avoid paying a disconnection fee to Vodafone and also to avoid being disconnected during the transfer, c...

cyber by 4: Newbie
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  • 1 replies
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Resolved! Spending cap limit

My son went to Thailand on the 26th January. Prior to departing I went into a Vodafone shop who said that they'd set a cap limit on his phone, and that it would be £6 a day to use his text, data etc when away. It also says that there is 25gb per cale...