My Vodafone app not working

[dyte]

Hi there,

Firstly I'd just like to say if this is in the wrong section I apologize, this is my first time here.

So I just joined Vodafone as I was previously with ID Mobile, my phone number has been switched over yesterday (18/3/22) and the app has seemed to stop working, every time I go onto the My Vodafone app, it says "We're sorry, we can't find this information right now", because of this, I'm unable to view my upcoming bills, everything is  working on the my Vodafone account site, it just seems the app has stopped working, I'm not sure if this is just temporary as my number just switched over, any thoughts?

Thank you.

[Effie]

Hey @dyte I hope you're well! Welcome to the Community, it's great to have you 😊

If your number has recently ported over then this can disrupt the connection to your My Vodafone app. First, ensure your phone is fully updated and if you are using an iPhone please make sure your number is stored correctly after the switch over. To do this go to Settings > Phone > My Number. If the temporary Vodafone number is there simply delete it and type in your now current number. 

You then need to delete the My Vodafone app and restart your phone. Once this is done, switch off the Wi-Fi on your phone so that you are only connected via mobile data. Re-download and install the app. You'll need to log in again but this will register the app against your ported over number instead of the temporary one 🙂