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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Resolved! Changing provider timescale

My plan ends on the 16th. I wish to switch to O2 to avoid roaming charges. At what date should I ask to keep my number and order a SIM from O2 to avoid paying a disconnection fee to Vodafone and also to avoid being disconnected during the transfer, c...

cyber by • 4: Newbie
  • 2053 Views
  • 1 replies
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Resolved! Spending cap limit

My son went to Thailand on the 26th January. Prior to departing I went into a Vodafone shop who said that they'd set a cap limit on his phone, and that it would be £6 a day to use his text, data etc when away. It also says that there is 25gb per cale...

Discovery+ Offer

Hi,Just grabbed the Discovery+ offer. Signed up fine. Can see my active subscription.Wherever I log in and select a channel I get 'contact your provider to find out how to watch'. Although I tried this initially through my PC at home - I've just trie...

nyx by • 2: Seeker
  • 3035 Views
  • 2 replies
  • 0 thanks

App issues

App won't display any usage on my account. I keep getting error code 5604. I've done the whole cache clear, reset app, username change ....everything but still no joy. Any ideas what this error code is?

One Time Passcodes not being received

Hi everyone, ever since I switched my number from Sky Mobile to Vodafone I have never been able to receive OTP passcodes for anything that uses them (Klarna for example).  Occasionally I’ll have one OTP passcode come through for every 30-40 requests ...

Soap7974 by • 2: Seeker
  • 1511 Views
  • 1 replies
  • 0 thanks

Bill problem

Has anyone had the same issue.I paid my Bill's and there still saying there is an outstanding payment this was a week ago..Even on the app next to Bill's says paid with a green tick ?? Thanks in advance 

webb0108 by • 2: Seeker
  • 1890 Views
  • 6 replies
  • 0 thanks

Suspended contract due to outstanding bill

I had an outstanding bill which I couldn’t pay ive now made the payment yesterday but my phone isnt back on yet still showing it’s suspended any idea how long it normally takes to restore connection?

Brittxx by • 2: Seeker
  • 3822 Views
  • 2 replies
  • 0 thanks

SIM not activated

Hi all, It's been more than 24 hours since I put my new Pay Monthly SIM into my phone and after constant phone reboots I've still got no signal. My old number from Three is scheduled to port in today and I'm worried what will happen as the intended S...

jt50jt by • 3: Seeker
  • 2573 Views
  • 5 replies
  • 0 thanks

Direct direct not yet taken

Hi, I’m fairly new to pay monthly billing having moved over from payg and trying to get my head around when Vodafone send payment requests to bank as my payment has yet to be taken from bank even though my Vodafone account is showing it as paid basic...

BSF74 by • 2: Seeker
  • 2089 Views
  • 2 replies
  • 0 thanks
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