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Account Closed and Settled But Still Reporting to Credit Reference Agencies

1: Seeker

I am having the same issue. 
My credit report is still showing vodafone as active even though i havent been a customer for two years now.
Can you assist me to fix this?

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Moderator

@alansmith21 We'll be happy to help look into your credit file query for you 😊

So we can access your account and discuss this further, I've sent you a private message with details on how to get in touch with us.

 

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3: Seeker

Hi there,

 

I'm having this problem too - my account was closed in April at zero balance but it's still showing with all 4 credit reference agencies, please can you update the credit agencies as I've been told this should have taken 6 weeks max and it's now been over 4 months

 

Thanks!

 

N.B I have a final bill I can message if needed, thank you

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1: Seeker

I also have the same issue on my credit file with a two year old Vodafone account still being listed. Can you please private message me also so that I can get this removed from my credit file. Thank you! 

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Moderator

Thanks for getting in touch with us @Lucinda1985 @acecase.

We'd be happy to help with your credit file queries. So our dedicated Credit File team can take a closer look into this for you, please get in touch through the details I've provided in the private messages I've sent.

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2: Seeker

I have the same issue as all the previous. However, I have never had a Vodaphone product or service, I did, however, apply for a contract which I was accepted for, but cancelled it within the cancellation period.

 a year later Vodaphone is still showing as an open account on my credit report, and It has affected my ability to apply for credit.

 

I rang Vodaphone today to resolve this matter and was told I would receive a call back within 50 mins.............

 

zzzzzz

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2: Seeker

Hello,

 

 

I'm having the same issue.. trying to get my credit check in order for a mortgage application. I have two previous contracts Showing as active. These are both closed and had no debts associated with them. Please can you assist in getting these removed?

 

Thanks,

Rachael

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Moderator

@derekm @RachaelH I'm sorry to hear your credit files have been affected by the same issues, where you've believed the accounts to be closed. We're happy to investigate this for you and make amendments where necessary.

Please follow some instructions I've sent you via private message, this will help get you in touch with our credit file specialist to get things resolved. 

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2: Seeker

Hi,

 

i clised my account nearly two years ago and you are still updating my credit  files. I need the account properly closed please.

 

redstds,

 

pete

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2: Seeker

Can you please message me as Vodafone are still reporting my closed account as open with a £0 balance. It's causing issues on my credit report. Your live chat team wouldn't help at all after 20+mins of wasting my time!

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Moderator

Hi @bhjm and @Bridgfordkid1 we're more than happy to look into both of your queries as we have our own Credit Specialists. Please send us your details by following the steps on the private message I've sent you. 

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2: Seeker

I have the same issue. My account was closed with vodafone nearly a year ago and it is still on my credit report.

 

Can someone please get in touch so i can get this removed.

 

Thanks

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Administrator

@jamieorj I've sent a private message over with details on how to contact us. A member of the team will then be able to check your credit report 🙂

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2: Seeker

Hi

i am having the same problem after leaving Vodafone over 5years ago!! Still showing up on my credit report. I have phoned up on a number of occasions trying to resolve this too. Can you please get in touch do I can finally remove this closed account. 

Craig

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Moderator
Moderator

We're very sorry to hear about the problems you've had with this cancelled account @CraigW89. One of the Credit File Specialists in our team will be happy to investigate further for you.

So they can do this, I've sent you a private message with details on how to get in touch with us directly. 

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2: Seeker

Hi,

 

I also have the same problem, but I've actually got two credit accounts open, one from two years ago, and one I cancelled back in August which is still heavily bringing my credit score down! 

 

Help here please. 

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Administrator

@SC93 So we're able to investigate into both of your credit accounts, please get in touch using the link in my private message

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1: Seeker

Hi, I am also having the same problem. Currently doing a credit check to find my old vodafone contract from 2016 is still showing active on my file creating issues with my score.

 

Please can I also be sent the link to fix this.

 

Thank you.

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2: Seeker

Hi,

 

I have closed the account 1 year ago but it is still reporting to my credit account. Can you please close it as there is no balance.

 

Regards,

 

 

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Moderator

@iyounus @oldvodacustomer - I’m sorry you’ve had to contact us about this. We can take a look at why it’s showing as active on both of your credit files and help to get this resolved. Please send us your details by following the instructions in this private message.

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