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I am having the same issue.
My credit report is still showing vodafone as active even though i havent been a customer for two years now.
Can you assist me to fix this?
I'm having this problem too - my account was closed in April at zero balance but it's still showing with all 4 credit reference agencies, please can you update the credit agencies as I've been told this should have taken 6 weeks max and it's now been over 4 months
N.B I have a final bill I can message if needed, thank you
I also have the same issue on my credit file with a two year old Vodafone account still being listed. Can you please private message me also so that I can get this removed from my credit file. Thank you!
I have the same issue as all the previous. However, I have never had a Vodaphone product or service, I did, however, apply for a contract which I was accepted for, but cancelled it within the cancellation period.
a year later Vodaphone is still showing as an open account on my credit report, and It has affected my ability to apply for credit.
I rang Vodaphone today to resolve this matter and was told I would receive a call back within 50 mins.............
I'm having the same issue.. trying to get my credit check in order for a mortgage application. I have two previous contracts Showing as active. These are both closed and had no debts associated with them. Please can you assist in getting these removed?
@derekm @RachaelH I'm sorry to hear your credit files have been affected by the same issues, where you've believed the accounts to be closed. We're happy to investigate this for you and make amendments where necessary.
Please follow some instructions I've sent you via private message, this will help get you in touch with our credit file specialist to get things resolved.
i clised my account nearly two years ago and you are still updating my credit files. I need the account properly closed please.
Can you please message me as Vodafone are still reporting my closed account as open with a £0 balance. It's causing issues on my credit report. Your live chat team wouldn't help at all after 20+mins of wasting my time!
I have the same issue. My account was closed with vodafone nearly a year ago and it is still on my credit report.
Can someone please get in touch so i can get this removed.
i am having the same problem after leaving Vodafone over 5years ago!! Still showing up on my credit report. I have phoned up on a number of occasions trying to resolve this too. Can you please get in touch do I can finally remove this closed account.
I also have the same problem, but I've actually got two credit accounts open, one from two years ago, and one I cancelled back in August which is still heavily bringing my credit score down!
Help here please.
Hi, I am also having the same problem. Currently doing a credit check to find my old vodafone contract from 2016 is still showing active on my file creating issues with my score.
Please can I also be sent the link to fix this.
I have closed the account 1 year ago but it is still reporting to my credit account. Can you please close it as there is no balance.