Welcome to Vodafone Community
Another ex-customer here who has discovered that for some reason Vodafone haven't closed either of my accounts properly, despite having moved to another network using PAC codes well over a year ago.
Please could you help me get this resolved?
YOU CAN SORT THAT OUT BY CONTACTING THE CREDIT AGENCY AND ASKING THEM TO REMOVE FROM YOU REPORT
CONTACT THE CREDIT REFERANCE AGENCY AND ASK THEM TO REMOVE IT FOR YOU BECAUSE YOU HAVE TO INFORM THEM THAT THE ACCOUNT HAS BEEN CLOSED
It’s not the individual’s responsibility to get it removed from a credit file, though. Once a credit account has been settled it’s the responsibility of the creditor to mark it as closed with the credit reference agencies.
same issue here. I sattled my account a few years back but when tried to move back to Vodafone a few months ago my application was denied and after some calls and hassles I was told that it shows that my account is still active.
Looking at my credit report, this is indeed the case...
The following might be useful info for people.
Finally got to the bottom of it: my two accounts were both still active because there was a credit balance on both of them, so the accounts couldn’t close because Vodafone owed me money (almost £30 between the two).
It is now sorted, refunds have been issued and assurances made that the accounts will now show as settled.
Glad it’s sorted and pleased that the people I dealt with were very helpful but VERY disappointing and frustrating that this was allowed to drag on by Vodafone. They never had trouble getting in touch with me previously and given I paid by direct debit there is no reason they couldn’t have just refunded it themselves.
Seems a bit naughty to me - all those £30s add up to quite a lot of extra money for Vodafone if they don’t try to get it back to customers...
Hi Vodafone Team
I have just discovered I have a 10-year old account sat in the same position.
Reporting paid every month even though it's been closed for ages.
Can you help me get in touch with the credit team also please?
Same as everyone else and highlights every single thing anyone needs to know about Vodafone as a company today.
Why I have to chase you up to remove you from my credit file is beyond me and probably anyone else reading this! So if I can also have the super secret information that you simply can't post on how to remove you I'd appreciate it.
Hey @GavTheMighty, one of the Credit File Specialists in our team will be more than happy to take a look into this for you.
So we can access your account securely and keep your personal details off a public platform, such as the Vodafone Community; we send out the private message for you to get in touch directly. Please complete the form included and someone will be in touch.