Error logging into Vodafone account

[euangmair]

My Vodafone home broadband service was activated today (circa 8am this morning) and all has been running smoothly with the exception of logging into the MyVodafone account I registered using my Broadband order number.

I've contacted support agents twice and they have followed the same script:

1. Perform a security check to prove I own the account
2. Reset my password (which was not necessary in the first place)
3. Tell me to wait until my services were active (when I was using my Vodafone broadband to contact the second agent)

Is there a wider issue with Vodafone accounts at the moment? Or am I being naïve and account activation can legitimately take until midnight to happen?

[euangmair]

I've attached a screenshot of the error I'm receiving when I try to log in:

This error has been persistent all day. I have tried the following troubleshooting steps to ensure it is nothing on my end:

• Tried clearing cache/cookies on my browser
• Tried another web browser to log in
• Tried logging in via the MyVodafone app on iOS

[Farai]

Hey @euangmair. To help us get a better understanding of what's going on with your online account, we'll need to take a closer look at the account first. So we can get the ball rolling, please drop a message over on Twitter or Facebook here and we'll help you take a look 👍