Sim swap e sim

[Anonymous]

Should it really take a week nearly to swap a sim e sim? The useless chat and even the shop told me wait 24 hours. That was yesterday and now I’m being told on chat wait ANOTHER 24 hours. This is really pathetic now, surely it shouldn’t take this long.  

[Amanda]

Hello 👋 - a SIM swap should take up to 24 hours. 

So we can check what's happening with yours, please drop us a message over Facebook or Twitter. We'd love to get everything up and running again for you.