Failed Number Port

[WelshPaul]

My old LYCAMOBILE mobile number was supposed to be ported over to Vodafone yesterday (11 October 2023) but as of this morning the porting process hasn't fully completed.

I can use data, send and receive SMS and make outgoing calls all using the newly ported LYCAMOBILE number on my Vodafone SIM, but I CANNOT receive any inbound calls. Anyone who tries to call me on my ported number hears the following pre-recorded message: "You've dialled an incorrect number. Please check the number and dial again."

Timeline of events:

• 9/10/23 Submitted port request for LycaMobile 07950 3xxxxx
• 9/10/23 Port scheduled to take place between 11am - 4pm on 11th October 2023
• 11/10/23 Woke up to find old LycaMobile SIM showing no service
• 11/10/23 Vodafone SIM has full 4G signal
• 11/10/23 Outgoing calls and SMS on my Vodafone SIM correctly show the newly ported LYCAMOBILE number (07950 3xxxxx)
• 11/10/23 Can successfully receive SMS sent to the newly ported LycaMobile number (07950 3xxxxx) on my Vodafone SIM
• 11/10/23 Cannot receive any incoming calls on the newly ported LycaMobile number (07950 3xxxxx).
  Callers hear the pre-recorded message "You've dialled an incorrect number. Please check the number and dial again."
• 11/10/23 Can no longer receive any incoming calls on the temporary Vodafone number (07774 6xxxxx).
  Callers hear the pre-recorded message "The number you have called is not recognised. Please chech the number and dial again."
• 11/10/23 Can no longer receive SMS sent to the temporary Vodafone number (07774 6xxxxx)
• 11/10/23 My Vodafone online account still lists the temporary Vodafone number (07774 6xxxxx)

SUMMARY:
Basically, I cannot receive any incoming calls on my Vodafone SIM and my Vodafone online account still lists the temporary Vodafone number and various "Sorry we can't get this data right now." errors.

I have done the obvious, such as turning off the phone for ten minutes and turning it back on, reset network settings, but still callers hear the pre-recorded message "You've dialled an incorrect number. Please check the number and dial again." when trying to call my ported number. I believe this is the result of a split port and I need the help of the Vodafone porting team to fix this.

[driver99]

Correct. So now I'm in the same boat as you. And this, I guess, is the part that Lyca have not been able to update, i.e. the inbound routing tables that direct numbers to operators.

[WelshPaul]

Fingers and toes crossed LYCAMOBILE get it sorted before the weekend otherwise no calls for us this weekend!

[driver99]

The latest from Lyca is that they say all files have been sent to Vodafone and the request is complete. Vodafone say that they haven't received all the files and they are just going to wait it out til next week and check then. So unless there is a system queue that's being worked through then I'm not sure this is going to resolve itself without intervention by someone!

My Vodafone account is also messed up with errors, no explanation for that apparently.

[driver99]

Also appears that other Vodafone numbers can now call me inbound, but not anyone else!

[WelshPaul]

Nothing has changed for me. I’m in the same position I was when I first posted.

[WelshPaul]

Fingers crossed something happens today, otherwise I am going to contact support again tomorrow as it will have been a week to the day. 🤞

[WelshPaul]

I know I'm talking to myself at this point, but as of this morning, I can receive inbound calls from other Vodafone numbers, but I CANNOT receive any inbound calls from any other network or landline. My online account still shows the temporary mobile number originally assigned to me and not the number partially ported over.

I'm trying to get an update via the social team but it's proving to be rather difficult at this time...

[driver99]

I’m still monitoring this thread. 
Similar position, can receive incoming from other Vodafone numbers. Also from Lyca numbers. Any other network or landlines I cannot receive. I can make outgoing and I can receive some texts though hard to verify if that’s just from certain operators or not. 
Spoke to Vodafone social this morning, porting team still waiting for Lyca to resolve technical issues, I advised them I’ve spoken to Lyca who say they’ve done everything and there’s nothing more to wait for as their systems are up now. So I’ve asked Vodafone to open a complaint to ensure it’s registered with some visibility.

[WelshPaul]

Finally got some information from the social team:

Rest assured Paul that I'm aware of your query and the current predicament with your porting request from Lycamobile. I was simply backing up that the reason why I sent a four-digit security code to the number ending -530, is because it was the only mobile number showing on the drop-down list, indicating that the porting request still hadn't complete.

Thank you for confirming the first two digits of the four-digit PIN that is set on your account, that's security taken care of Ok Paul, I've checked your account/porting information and there still hasn't been an update, which is why you haven't received any follow-up communication regarding this since last Thursday. Although our Porting Support team advised a standard time frame of 24-72 hours, in light of the split service escalation and that the dedicated team don't operate on the weekend, it could take longer to resolve any issues with routing/files as it's dependant on Lycamobile and their systems.

As the dedicated team have only been open just over an hour after being closed this past weekend, the team may be working through a back log of requests, so what I'm going to do Paul is set a reminder on our conversation thread for this afternoon so that we can give the Porting Support team another nudge for an update. Jason

[WelshPaul]

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@driver99 wrote:

 I’ve spoken to Lyca who say they’ve done everything and there’s nothing more to wait for as their systems are up now.

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I think Lyca Mobile are telling lies! 

There are posts on the Three forum, iD Mobile forum, Giff Gaff forum, EE forum and here all with the same porting issues. 

https://community.three.co.uk/t5/Network/Unable-to-receive-calls-or-texts/td-p/10113/page/4

Three replied with:
I'm sorry for the delay with this. If it's a port from Lyca you arranged within the last week then it was unfortunately disrupted by a cyber attack on their systems. We're communicating with Lyca closely but they need to resolve some internal issues before we can reattempt the port. Hopefully this should be sorted out soon.

I could post more examples but it would be a waste of my time really. Clearly Lyca Mobile are unable to complete porting requests for whatever reason.