Failed Number Port

[WelshPaul]

My old LYCAMOBILE mobile number was supposed to be ported over to Vodafone yesterday (11 October 2023) but as of this morning the porting process hasn't fully completed.

I can use data, send and receive SMS and make outgoing calls all using the newly ported LYCAMOBILE number on my Vodafone SIM, but I CANNOT receive any inbound calls. Anyone who tries to call me on my ported number hears the following pre-recorded message: "You've dialled an incorrect number. Please check the number and dial again."

Timeline of events:

• 9/10/23 Submitted port request for LycaMobile 07950 3xxxxx
• 9/10/23 Port scheduled to take place between 11am - 4pm on 11th October 2023
• 11/10/23 Woke up to find old LycaMobile SIM showing no service
• 11/10/23 Vodafone SIM has full 4G signal
• 11/10/23 Outgoing calls and SMS on my Vodafone SIM correctly show the newly ported LYCAMOBILE number (07950 3xxxxx)
• 11/10/23 Can successfully receive SMS sent to the newly ported LycaMobile number (07950 3xxxxx) on my Vodafone SIM
• 11/10/23 Cannot receive any incoming calls on the newly ported LycaMobile number (07950 3xxxxx).
  Callers hear the pre-recorded message "You've dialled an incorrect number. Please check the number and dial again."
• 11/10/23 Can no longer receive any incoming calls on the temporary Vodafone number (07774 6xxxxx).
  Callers hear the pre-recorded message "The number you have called is not recognised. Please chech the number and dial again."
• 11/10/23 Can no longer receive SMS sent to the temporary Vodafone number (07774 6xxxxx)
• 11/10/23 My Vodafone online account still lists the temporary Vodafone number (07774 6xxxxx)

SUMMARY:
Basically, I cannot receive any incoming calls on my Vodafone SIM and my Vodafone online account still lists the temporary Vodafone number and various "Sorry we can't get this data right now." errors.

I have done the obvious, such as turning off the phone for ten minutes and turning it back on, reset network settings, but still callers hear the pre-recorded message "You've dialled an incorrect number. Please check the number and dial again." when trying to call my ported number. I believe this is the result of a split port and I need the help of the Vodafone porting team to fix this.

[ColinOo]

My Lyca port-in finally ok now. Found a very helpful person at Lyca, who managed to make the transfer of all relevant files from Lyca to Vodafone (Lebara in my case). This normally happens instantaneously when porting, but obviously the Lyca hack caused a problem. No point chasing Vodafone or Lebara, as the fault lies with Lyca. 

[driver99]

Glad your experience was good with Lyca, certainly not the commonplace experience in many cases over the past week.