I am tearing my hair out....
In 2019 a work colleague (based in Austria) set up a vodafone pay monthly account for his daughter and needed to make the first payment from a UK bank account as she didn't at that stage have a UK bank account. I helped him by paying for it form my account and then once her account was set up he transferred all the payment details over so the account was paid form his daughter's account.
The account was set up by him, in his daughters name, with his email address on the account but to neither of our knowledge it registered me as the account holder as a result with Vodafone.
At no stage have i ever had access to the telephone number, the email address associated with the account and when in 2022 they closed the account down, after two years of perfect payment the final direct debit of £59 bounced.
Because the number was now shut down - he didnt receive any SMS notifications and as a result the payment went into default. However this default hit my credit report - a fact I was totally unaware of until checking my credit score a week ago.
He has subsequently made the final payment but Vodafone are refusing to acknowledge that I didnt set the account up, was never responsible for the account, didnt have access to the account, never received any communication about the late payment - nor as a result are they willing to accept that they applied a default to me without giving me the opportunity to resolve it.
Ive spent 10+ hrs on the phone this week with vodafone getting stonewalled by customer services who are refusing to let me interact with the Credit File support team - I have now been able to escalate the complaint but the Credit File Support team are apparently simply responding with 'tough luck' and "its the customers responsibility". So far they are insisting they have to relay the information to Credit File Support however I have no faith that they are even reflecting the facts of the situation as I have even been directly accused by one agent of lying about the situation (literally....)
There must be some way to interact with the Credit File Support team directly to discuss this with them as this is not a standard situation and requires a discussion to properly explain. I simply cannot be expected to carry a credit default for an account I was not even aware had been set up in my name and that Vodafone made no attempt to communicate to me about.
I can't keep getting pushed through first line customer services - I need to discuss this with the appropriate team
.png "Community Manager"){kind=icon}
