Help Default to Credit File

[mummyof3boys]

Hi, 

I have just been stopped from getting a Mortgage as i have a default put on my account by Vodafone for £14.40 o on a contract that had been cancelled in January . I contacted the customer team and have found out that it was for a last bill from January to February which they say i owe.I beleive this to be a mistake. I had contacted Vodafone in November/December originally to cancel the contract but found the account still to be active in January. I contacted customer service who  informed me that as my account had been cancelled and that i would recieve a refund of the £21 pounds and also recieved a letter confirming my account cancelled and the refund. 

Vodafone then did take out an amount of £21 pounds on my account in February and then refunded the amount  which i am presuming here is the refund of the money. I am sure this unpaid bill is a mistake as i should not have been charged this amount. I am desperate to have this solved and removed from my credit file this small amount has effected by ability to get a mortgage and i am the sole owner in the family and not getting the mortgage will effect my and my families ability to be able to stay in the home we are living in.  Please can someone help. 

Thanks 

[hrym]

It sounds as though thismay have been dealt with previously.   Hang on for the forum team to pick your post up.   They'll be able to talk to you off the forum and see whether they can take the matter forward.

[Daddycooler]

Do vf read the stuff on here?
I think what has happened, I've been on the phone that much they think they have done me a favour. By putting a settled mark on the default instead of removing it. It's simply not my fault vodaphone have acted in error, I contacted them in February to be told on two occasions that there was no balance to pay and the account had been closed. Now I've been told it would have
been with tdx debt collection at that time which was too early, as the last payment would have been in December.
I really need help on this if you are reading this vodaphone, it's been a shambles!!

[Carly]

@Daddycooler

I've sent you a private message to help with this further, please follow the steps and let us know how you get on.

[anncheung]

Hi,

Please can you help me with this. I now have an average credit score and been advised this is mainly due to a "missed payment" to vodafone of £20 in August 2013. My contract was settled in October 2013, so I cannot recall what exactly had happened so many years ago. I have the green "OK" for all monthly payments to vodafone since January 2010 (Equifax) so this is really very random. Unfortunately this is proving detrimental, and I would otherwise have perfect credit history. Can this be resolved by the credit team? Thanks

[Tash]

Hi @anncheung, I've sent you a private message with details on how to contact us. Please follow the instructions given and the credit file team will be in touch.

[ZANNAJOSIE]

I'm having this EXACT PROBLEM ! Read the forums looking for help keep calling asking to be put through but NOTHING ! Please can you contact me and help me solve this

[andriana]

I have the exact same issue,  I am sure I never missed a payment when I was on Vodafone but cannot even remember any details.

Trying to apply for mortgage, I discovered that Vodafone recorded a default on my account which I thought closed since 2020, or even before that.

Please advise 

[ZANNAJOSIE]

Im having this exact problem ! Keep calling no one will put me through! Please contact me

[Rahim]

@ZANNAJOSIE I've sent you a private message with details on how to get in touch.

We'll investigate further once you've contacted our team.

[hrym]

I can see that the team are engaging with later posts on this thread, but just to update, I believe the procedure has changed slightly and that the fronline CS people need to take some details first.  Previous advice to insist on speaking to the specialist team no longer applies.