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Help Default to Credit File

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Moderator

@SallisDJ - I’m sorry to hear this.

We’ll be able to look into everything further – please follow the steps in the private message I’ve sent this afternoon.

 

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2: Seeker

Hello I have recently discovered a default on my credit file by Vodafone for £13 which is weird as I don't use Vodafone and I need help to remove it. I have called several times and even sent an email to the quality team but I have no reply. 

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Administrator

@Chilla2017 Our specialist team will be happy to help you out with this. 

I've sent instructions to you via private message on how to contact them directly 🙂

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2: Seeker

Hello I have recently discovered a default on my credit file by Vodafone for £427 from Nov 15. It was over a dispute about the wrong tariff and a high bill it had been passed to Lowell and they have it showing as a zero balance and I need help to remove it.lowell cannot remove it as they said they did not put it on as a default and only Vodafone can remove it. I have called several times and even sent an email to the credit support team but I have no reply. I am trying to move home and transfer my mortgage but  facing obstacles because of this and it is affecting mine and my families whole life.please could I be advised how I can get this resolved kind regards jacque

Moderator

@Jacs905 - I’m sorry to hear the experience you’re having.

One of the credit specialists in my team can look into this further.

Please send us your details by following the instructions in this private message.

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2: Seeker

WRT135 I need help as I have a defalut showing in my account and no one in vodafone can find my account, in fact I dont have a Vodafone acocunt. A guy called alex sent me . private message but the link provided to contact this team was not working. I really need this item removed from my file I have contacted experian who already added a note to my account disputtting this information. I need help ASAP this is affecting my credit file and is for a debt of 13 GBP. 

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Moderator

@Chilla2017 - We want to help and look into what’s happened.

So we can access your account, we’ll need to take your details securely.

I've sent you another private message with how to get in touch with us. Please select the title '- Click here to view full Private Message'  to view the full message that I've sent to you..

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Anonymous
Not applicable

Hi can someone message me with credit file team contact details as I'm having the same issue and customer services can't help.

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2: Seeker

Hi, can i have the team contact details please and timescales of resolution, thanks

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2: Seeker

Hi, can you send me contact details and timescales of call back please?

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Moderator
Moderator

Hey @Bongo6969, one of our teams Credit File Specialists will be happy to help.

So they can access your account securely I've sent you a private message with details on how to get in touch.

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1: Seeker

I too am having this problem despite being told 3 years ago that it was an error and it would be removed.

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Moderator

So our Credit file Specialists can take a look into this and correct any errors @KathB. Please get in touch by following the link in the private message I've sent.