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Hello I have recently discovered a default on my credit file by Vodafone for £13 which is weird as I don't use Vodafone and I need help to remove it. I have called several times and even sent an email to the quality team but I have no reply.
Hello I have recently discovered a default on my credit file by Vodafone for £427 from Nov 15. It was over a dispute about the wrong tariff and a high bill it had been passed to Lowell and they have it showing as a zero balance and I need help to remove it.lowell cannot remove it as they said they did not put it on as a default and only Vodafone can remove it. I have called several times and even sent an email to the credit support team but I have no reply. I am trying to move home and transfer my mortgage but facing obstacles because of this and it is affecting mine and my families whole life.please could I be advised how I can get this resolved kind regards jacque
WRT135 I need help as I have a defalut showing in my account and no one in vodafone can find my account, in fact I dont have a Vodafone acocunt. A guy called alex sent me . private message but the link provided to contact this team was not working. I really need this item removed from my file I have contacted experian who already added a note to my account disputtting this information. I need help ASAP this is affecting my credit file and is for a debt of 13 GBP.
@Chilla2017 - We want to help and look into what’s happened.
So we can access your account, we’ll need to take your details securely.
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I too am having this problem despite being told 3 years ago that it was an error and it would be removed.