Help Default to Credit File

[Jenny]

@SallisDJ - I’m sorry to hear this.

We’ll be able to look into everything further – please follow the steps in the private message I’ve sent this afternoon.

[Chilla2017]

Hello I have recently discovered a default on my credit file by Vodafone for £13 which is weird as I don't use Vodafone and I need help to remove it. I have called several times and even sent an email to the quality team but I have no reply. 

[Alex]

@Chilla2017 Our specialist team will be happy to help you out with this. 

I've sent instructions to you via private message on how to contact them directly 🙂

[Jacs905]

Hello I have recently discovered a default on my credit file by Vodafone for £427 from Nov 15. It was over a dispute about the wrong tariff and a high bill it had been passed to Lowell and they have it showing as a zero balance and I need help to remove it.lowell cannot remove it as they said they did not put it on as a default and only Vodafone can remove it. I have called several times and even sent an email to the credit support team but I have no reply. I am trying to move home and transfer my mortgage but  facing obstacles because of this and it is affecting mine and my families whole life.please could I be advised how I can get this resolved kind regards jacque

[Gemma]

@Jacs905 - I’m sorry to hear the experience you’re having.

One of the credit specialists in my team can look into this further.

Please send us your details by following the instructions in this private message.

[Chilla2017]

WRT135 I need help as I have a defalut showing in my account and no one in vodafone can find my account, in fact I dont have a Vodafone acocunt. A guy called alex sent me . private message but the link provided to contact this team was not working. I really need this item removed from my file I have contacted experian who already added a note to my account disputtting this information. I need help ASAP this is affecting my credit file and is for a debt of 13 GBP. 

[Gemma]

@Chilla2017 - We want to help and look into what’s happened.

So we can access your account, we’ll need to take your details securely.

I've sent you another private message with how to get in touch with us. Please select the title '- Click here to view full Private Message'  to view the full message that I've sent to you..

[Anonymous]

Hi can someone message me with credit file team contact details as I'm having the same issue and customer services can't help.

[Bongo6969]

Hi, can i have the team contact details please and timescales of resolution, thanks

[Bongo6969]

Hi, can you send me contact details and timescales of call back please?

[TJ]

Hey @Bongo6969, one of our teams Credit File Specialists will be happy to help.

So they can access your account securely I've sent you a private message with details on how to get in touch.

[KathB]

I too am having this problem despite being told 3 years ago that it was an error and it would be removed.

[Mark]

So our Credit file Specialists can take a look into this and correct any errors @KathB. Please get in touch by following the link in the private message I've sent.

[russking20]

Hello, I appreciate this is an old thread but hoping someone will be able to help. Recently been refused a mortgage due to a historic default for£43 with Vodafone gemini Ltd in September 2009.

Having a problem paying the £43 as cannot recall the account number or the old telephone number. Account has been closed for sometime now and I have since changed address and customer services have informed me they cannot locate the defaulted account without acc number or tel number.

Please could someone contact me to help me locate account so that I can pay and settle the default, customer services have said that they cannot locate the defaulted account so I am a bit stuck.

Thank you

[Terriann1990]

Whats the credit file department number?

[onyinyer]

I have the same issue - could some contact me from customer services?

[Tash]

As we'd need to take some details securely to locate the account you had with us @onyinyer, please send us a message on Facebook or Twitter where our team will be able to help resolve this for you.