Please can someone tell me how to speak to the Vodafone credit team. I can't get through the phone menus and have made 10+ calls to 03333 040191 so far today with no luck. Have spoken to Aya in Customer Service who was very helpful and to Deepak on Web Chat who was also very helpful, but neither of whom are able to give me written confirmation that my default debt on credit report is a mistake and will be removed.
This stems from last October when I rang and wrote to Vodafone to cancel my broadband dongle contract. No further correspondence was received from Vodafone, so I had assumed it was all resolved. However yesterday I had my mortgage application declined due to a Vodafone debt of £56.84 which I had no knowledge of whatsoever!!!! Apparently although this was actioned on 11th November 2016 there was a Vodafone back-office error which has caused this default debt which I had no knowledge of, no emails, no letters - nothing from Vodafone to advise of any ongoing problem!
Have spent all morning and managing to resolve this with Aya cancelling the debt and Deepak making lots of notes on my account - - I am now hopelessly stuck in a loop of pressing 1s, 2s, *s hanging up and starting again in order to speak to the Credit team who may or may not be able to update my Vodafone record on Credit Scoring reports so that I can get on with my life and get a mortgage. HEEEEEELLLLLLPPPPPPPP! ! ! !
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