Hi. I need help switching from PAYG to Pay Monthly SIM only deals.
I came across this page: How do I switch between Pay monthly and Pay as you go? (vodafone.co.uk)
I followed the link in the Pay as you go to pay monthly (SIM only) which took me here: section https://www.vodafone.co.uk/migration/Phase5/
I found the package I wanted - 4GB on a 12 month contract @£11p/m
I selected choose plan which took me to the migration page here: Migration Form (vodafone.co.uk) , I completed and submitted the form.
I then received a confirmation email from vodafone customer care team stating I would hear back with 48 hours once a credit check had been carried out.
Now a week later I'm still waiting to hear back and not sure who to call. I called the pay monthly new connections team who told me this was not a package they could sell me but that they could sell me a package similar but 40% more expensive....the guy I spoke with told me the deal I had selected was a 3rd party deal. I asked him who could help me and all he could say is I need to speak with the 3rd party. Given there was no mention of any 3rd party involvement I don't know who to speak with.
Any advice welcome.
