Hi,
are there any any benefits in transferring directly from Vodafone to Voxi, rather than moving to another provider first and ending with voxi eventually?
Background
- Been with Vodafone as monthly contract customer for several years. Sim only deals they offered at the end of the contract are not as good as what Voxi offers (and I’d be stuck for 12/24 months with Vodafone), so want to move to Voxi
- I can move smoothly to Voxi directly by asking voxi customer support, continuing I guess to appear in their books as an existing customer, given it’s the same group (no pac code etc).
- however Voxi doesn’t see me as a New customer, which means I don’t qualify for the welcome offer where new customers presented by someone get £10-20 Amazon vouchers. (Friends with benefits)
- Only way to get the voucher is to leave Vodafone with pac code, transfer the number on an existing sim I have from another provider and then transfer it again to the voxi sim I ordered via friends with benefit link
I know it seems like a complex process for £10-20 but it’s more a matter of principle now.
i find it silly that someone moving to voxi from o2 or three would get better treatment than me, coming from Vodafone.
I explained this to voxi, that following the annoying process above I’ll still get the £10 voucher in the end, but there is a risk I might eventually move to another provider in the process . They didn’t bulge. Computer says no voucher for Vodafone customers.
Question: who decides these silly rules? And can’t they see they might lead to losing good customers?
Practical question: do I have any benefits in transferring directly from Vodafone to Voxi (not getting £10 voucher) , hence retaining my history wjth them as an existing customer or the group (eg better discounts in future)?
