My life is ruined because of Vodafone's mistake.

[Stevekightfox]

Please help me!

I have been fighting Vodafone since 2014 over an account that was cancelled. I sent the email below because i can't get any sense from anyone. 

I just want this sorted out so i can move on with my life.

Dear Mr Essam,

Back in 2014 I signed up to a new contract with Vodafone, when the phone arrived it became apparent that my sim card from my previous phone didn't fit my new model. I contact your team and made them aware, i also advised them that i wanted to keep my old number which they said was fine. They arranged to send me the appropriate Sim card and said that ionce it arrived i should call them to arrange swopping the numbers over.

I contact the team when the new sim arrived to arrange the swop of numbers only to be told that  they let me keep my new number as it had been sold to someone else? This didn't make any sense (and still doesn't).

After much frustration i said that I wanted to close the account and return the phone as i was totally unsatisfied. They agreed to this and I posted the phone back.

Two weeks later I spoke to your team as the account was still live, they confirmed that they had received the phone back and that the account would be closed.

A month later a received a letter informing me that my account was behind in payment (the account that was closed and Vodafone had received their phone back).

I called your team to be told that they had now NOT received the phone back and that my account would go in to default.

I spend many hours on the phone, wrote letters to get this sorted out and it hasn't ever been cleared up. I attempted take my own life because of this and spent months in counselling.

I have recently tried to apply for a mortgage but have been turned down because of Vodafone's mistake.

I beg you to please help get this situation sorted and removed from my credit report? 

I look forward to hearing from you

Regards

Mr Stephen Knight

[Effie]

Hey @Stevekightfox I hope you're doing well today. 

Thanks for taking the time to reach out and let us know what has been going on, I can appreciate how distressing this whole situation has been for you. I'm genuinely very sorry to hear about the way this issue has impacted you and I truly do hope you're doing much better now. 

As we don't have any account access on the community, please could you reach out to our Social Media team here. They will be able to access the old account and look into what has happened with the phone, the bill and the credit file. 

[Stevekightfox]

Hi Steph,

Thank you for your message. I've tried to send it via thee HERE link you sent going through Facebook but it won't work.

[Effie]

Oh I'm sorry about that @Stevekightfox Could you please try this link here instead? 

[Stevekightfox]

Hi Steph,

That link won't work either 

[User13245]

I'm in the EXACT same situation. And it's apparently very common. It seems Vodafone get very upset when you cancel your contract and look for the quickest way to ruin your life. It's unfortunate but I've resolved, after futile attempts to fix this, to just accept it.

It's a shame too that I cannot playback calls or provide evidence that the call agents assure you that your account is clear and then they go on to hurt people's credits out of malice

[Amanda]

What happens when you click the link @Stevekightfox? Are you logged into your Facebook account whilst you do it? 

@User13245 I'm sorry to hear you've also experienced similar issues with this - if you'd like us to look into it further, please just follow these steps to get in touch over Facebook or Twitter. 

[simax]

To the OP, you say the issue started in 2014 - 8 years ago..... any negative information (such as default etc) would have been removed after 6 years from when it was added to your file. When were you refused a mortgage?