My new number is not on my Vodafone account…

[Kaerun]

Hi, I have moved to Vodafone from anther network.

My number has been ported but I still see the temporary number on my account.

when I tap the number, it says “We are sorry, we can’t find this information.”.

I bought another line for my family, this popped up soon after the number was ported.

I wonder if they are having some problem on my number or account…

[Effie]

Hey @Kaerun I hope you're having a lovely morning 🌻 If we are still waiting for all of your SIM information to be sent over from your previous network you will experience a 'Split Service' until the port over is complete. This means that you may receive calls to your old number and texts to the temporary Vodafone number or vice versa. This is completely normal and it will stop as soon as we have all of the SIM files sent to us. If you have been advised to wait until 5pm please try to do so. Unfortunately once a port in is started there is nothing we can do to speed it up. If you are still experiencing the same issue after 5pm, please do contact the Customer Care team again 🙂

[Kaerun]

Thank you for the reply.

This is the day four since I was told “wait until 5 pm”… I wait till 5 pm everyday and check my account, but no change.

I had a live chat, twitter several times, but all I was told is wait.

Sometimes incoming calls and texts only go to my old sim (which says no service though) which is in my old handset.

The old handset is not working well (that’s a reason I bought a new contract and phone.), so I missed some calls and texts…

I hope it won’t go on like this for long time… 

This morning in the forum I read one person is having this problem for over 50 weeks and I am getting more worried. 
The text says they are waiting for some information from my previous provider, I wonder what kind of information… I was using Pay as you go and I didn’t register to their account.

I wonder if Vodafone is waiting information which EE doesn’t have…

[Effie]

Thank you for getting back to me @Kaerun I genuinely am sorry that your port in hasn't gone over smoothly. I can certainly appreciate why this would be extremely concerning. As soon as we have an update from EE and the Porting team you will be notified and we can go from there 🙂