My pay monthly changed to unlimited without my authorisation

[dafini61]

I'm in Germany. I was told on the chat before I travelled I have free roaming. Unfortunately I didn't save that chat. Arriving in Germany I had no connection so I used wifi to contact the chat. I was told by a Rahoul I didn't have free roaming and would need to change my plan. After approximately 45 minutes telling me he's checking a plan that would even be cheaper than mine (£8) he came up with a £28 a month plan. I refused and said I would complain. Suddenly my app tells me I have unlimited for £100 a month, a bill already at over £116. I've tried 3x chats since then. Yesterday I was told it would be changed and no extra cost for me. Today I asked 2x chats again, but as soon as I explained the problem the never replied. I'm fed up. I have no roaming, only connection is over my daughters wifi. I regret changing to Vodafone. 

[BandOfBrothers]

Nothing should  have been changed to your current plan and tariff without your express permission @dafini61  !

I'd suggest to engage with the Vodafone Social Media Team's via Twitter DM or Facebook Messenger via Contact-us-for-account-specific-queries or call Vodafone on +447836191191

There is a 14 day cooling off period to get this changed back.

I wish you all the best with this. 

To add this is Vodafone's official help page on Abroad usage … Help-and-information/costs-and-charges/travelling-abroad. 

[dafini61]

Cheers. I'll try social media. Obviously I tried to phone but I have no roaming.

[BandOfBrothers]

You're very welcome @dafini61 

The Vodafone Social Media Team's will respond to your DM or Facebook Messenger ASAP.

They can't help from here as there is no account access via this forum.

Are you perhaps able to try a local sim card in your phone if it's unlocked to all Network's to use in the interim to help stop further costs escalating when wanting to make a call ?

If needed you can also raise a complaint via complaints/code-of-practice. 

Good luck with this.