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My vodafone acct locked

scotbot
2: Seeker
2: Seeker

My vodafone account os locked. Spoke to an agent earlier today who couldn't reset it and said she had to refer it t to the back office team and to try again in a few hours. How do I know when they have fixed it?

3 REPLIES 3

Mark
Community Manager
Community Manager

Hi @scotbot, We'll be able to check if your account's unlocked for you. If not, we'll check what's delaying this and update you when it's back to normal. Pop us a message through one of our social channels and we'll take a look 👀

Thanks. Not a big SM user, is Facebook messenger an OK channel?

Mark
Community Manager
Community Manager

Yes it is @scotbot! You can find us at Vodafone UK. Once you've found us, hit 'Get started' followed by 'Asked to DM' to speak to us 😊