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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Terrible trade-in offer

 I’m being offered £90 for an iPhone 12 Pro 128gb because the trade-in software is saying that my screen is showing signs of damage! It has been kept in a case and screen protector ever since I have got it, not even the slightest scratch on the scree...

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tomaszek by 2: Seeker
  • 3299 Views
  • 6 replies
  • 1 thanks

Credit team contact information

I had an account with Vodafone many years ago. I have been informed that I have a default of £16 on the account. Please can you let me know the contact information of the team that can help me settle this balance?

Request to whitelist submit-form domain

Could you please whitelist the following domain: submit-form[dot]comThis domains is used by formspark[dot]io, a form to email service.Although there have been instances of misuse by a small portion of our users, the blacklisting of this domain signif...

BjrnKrls by 1: Seeker
  • 800 Views
  • 2 replies
  • 0 thanks

Additional charges

I had to create a new account because I couldn't login to my account. It kept saying that it didn't recognise my username. I created a new account and my username was on it because it's associated with my phone number. Ridiculous! Then, l noticed 2 d...

Rockybl by 2: Seeker
  • 1321 Views
  • 2 replies
  • 0 thanks

Strange Excess Data Usage - Contacted Ombudsman

Well, being a longstanding customer of over 6+ years, I'm fed up with Vodafone. Please feel free to get in contact if you're getting similar issues. I've received no help from 'Customer Relations', and they somehow still can't grasp the actual questi...

iPhone has no network, says "phone not allowed"

Hi, I received my new iPhone 12 Pro Max. I put the SIM card in that came with it and it didn’t pick up any signal. I bought directly from Vodafone This is what it shows in settings:Setting > general > about > network (showing not available) > phone n...

Excessive data use

I know there’s a few posts here regarding this but thought I would just start a new thread as it seems Vodafone are still charging EXTORTIONATE amounts for excessive data that wasn’t used.  So from 1st November until the 7th I have been £125 for alle...

tlane82 by 1: Seeker
  • 4273 Views
  • 7 replies
  • 0 thanks

Multiple Phone Plans

Hello.New customer who is looking to switch over my broadband and 2 mobiles to Vodafone.I had the Pro II Fibre Broadband + 2 seperate mobile phones with numbers which I wanted to bring across.  I added the PAC code from my previous provider for the 2...

Resolved! Voicemail alerts not working

Hi, My number moved back from PAYG to PAYM today and all is working as it should be, however I’m not being alerted to new voicemails when they arrive, either by normal icon alerts or when visual voicemail is set up - the message doesn’t get downloade...

simax by 14: Advanced member
  • 1724 Views
  • 1 replies
  • 0 thanks

PAC code error - is my number lost for good?

Hi folks, bit of a weird one this. So I placed an order with Vodafone for a new sim - and requested a PAC code to move my old O2 number over.I then cancelled the Vodafone order as I seen a better deal, and placed a new order with Vodafone. But, the o...