Data not working on my new Apple Watch: why?

[hollaa01]

I got a new Apple Watch series 8 last week, and activated One Number to enable mobile data on the watch from my plan.

However, it doesn’t appear to be working. I took the watch out without the iPhone, tried to send an iMessage and make a call, both of which failed.

On the watch itself, the cellular icon in control centre is ‘greyed out’ at all times and if I press it, I see this:

Both mobile service and mobile data are toggled ON further up this same screen. 

Is there something I’m missing here? 

[Effie]

Hey @hollaa01 I hope you're well! So we can get this checked out for you and get your watch up and running, please drop a message to the Social Media team here as we have no account access on the community

[sakola]

Did you ever get to the bottom of this? I have the same issue 

[Jason]

Hey @sakola. It's disappointing to hear that you're also experiencing this issue. As advised by Steph, because we don't have account access via the Community, to take a closer look please pop over a message to our Social Media team. 

To prevent having to repeat yourself, I would recommend copying the link to this thread in your social media message. 

[StevieDarl]

I feel your pain. I bought a Apple Watch Ultra from Vodafone and they said they had set up One Number. One month in, 3 visits to my local Vodafone store and 10 calls to 191 each lasting nearly an hour and my watch will still not connect to cellular. I’m expecting a call back on Monday; if it isn’t fixed then I’m returning the watch to Vodafone and cancelling my contract. I’ve been with Vodafone for 17 years and feel totally let down. 

[milo7278]

So pleased to have finally found a fellow sufferer.....

I started trying to connect my Apple Watch Ultra to my iPhone on Jan 29th. I have made almost daily calls to the 'Tech Support' team (NEITHER TECHNICAL OR SUPPORTIVE), have been instructed to 'TURN ON / TURN OFF' my phone and watch countless times, been promised call backs (never happen), been promised it will be sorted (it hasn't been) and am now left to slagging of Vodafone on every social media platform I know and to everyone I meet....

All I want is to get it connected, HOW HARD CAN IT BE......?

[Amanda]

Hello @milo7278 - this does sound frustrating and I'm sorry it's taking this amount of time to get your Apple Watch Ultra set up. 

I've checked our social channels and I'm afraid I can't find either any direct contact from yourself or mentions of Vodafone from a user with your name. So we can help further, please reach out to us via Facebook, Twitter or Instagram and we'll see what's going on. 

[milo7278]

I just want to get this sorted. Why am I now making contact via social media.?

can’t someone from the Tech team just call me to help?

[Beth]

@milo7278 I completely understand your frustrations. We don't have account access over the forum to arrange this, we'd need to you reach out via our Social Media teams and they'll be able to review your account and assist further from there. To save you repeating yourself, please pop them over a link to this thread and your username 🙂

[jaxxon]

You can try a few troubleshooting steps to resolve the issue. First, make sure that your iPhone is turned on and in range of your watch. Then, try resetting the network settings on your iPhone by going to Settings > General > Reset > Reset Network Settings. After that, restart both your iPhone and Apple Watch and try to use the cellular service again.

If the issue persists, you may need to contact your mobile carrier or Apple Support for further assistance in troubleshooting the problem.