Looking at previous posts on the forum it does look like Vodafone had experienced some despatch and delivery delays and Apple iPhone's new flagship launches always come hand in hand with delays unfortunately.
Once an order is raised there is only a short period of time that it can then be cancelled.
Once that has passed then you'd need to contact customer services direct via Live Chat or 03333040191
The only time Vodafone can't cancel an order is if the phone is in a detached status so then a person would have to wait for the phone to be delivered and then sent it back before the order can be refunded / cancelled under the 14 Day cooling off period.
Any funds taken would then be refunded.
The upfront fee may have been gated off by your bank but not yet taken by Vodafone with the bank waiting for Vodafone to collect the funds. Your banks customer services can check this.
For updates on your order status customer services on the number I gave earlier, or by ca,long 191 from a phone with a Vodafone sim card in , Live Chat or the Vodafone Social Media Teams via Facebook messenger or Twitter DM can assist. Contact-us-for-account-specific-queries.
I wish you all the best with this situation.
Current Phone >
Samsung Galaxy s²⁵ Ultra 512gb.
