No incoming calls or texts after porting number

[meril881]

Hi,
It has been 1 week since I ported my number to Vodafone. However, I have been told it has not been ported fully as a result of a split port. I cannot receive calls and cannot send or receive texts. I've called Vodafone customer services endlessly over the past week and spoken to the porting team as well who have told me nothing but lies. They said they have sorted it out on 3 separate occasions and told me to wait 24 hours, yet it is still the same.

On my last call I was told they have escalated my query and have asked my previous network to send over the remaining files that were supposed to come along with the porting process. However, I have spoken to 3 and they say they have nothing else to send.

It is unbelievable that in my first week of contract with Vodafone I am unable to use the service because I cannot receive calls or texts. No one is offering solutions and I now keep getting fobbed off when I call Vodafone customer service. 1 week of no service is terrible. Please someone help!

[mikem0287]

Hi

I cannot receive calls or texts after having my number transferred to Vodafone today. Outgoing calls and texts work ok and show as from the correct number. I spoke with the online customer help desk and they gave me a number to contact the port in team which doesn't seem to work - [Removed]. Is there another number to directly contact the port in team or are you tech guys able to help?
Cheers
Mike

[Vinny1991]

To both of you your best bet is to go instore. I wasted 2 weeks ringing their customer services being passed from department to department and got nowhere. Went into store and was sorted within 3-4 days.

[MattB24072011]

Hi. I have the same problem as everyone else on this thread. I ported my number about 4 days ago, and everything works fine except I cannot receive any calls from mobile phones.

I have followed the troubleshooting guide on vodafone's website and I have called customer services, who simply repeat the troubleshooting guide. I suggest that the porting has not worked fully and I am either told that my account looks fine or that they do not understand about the split port issue.

As nice as the customer Services Team are, they do not have the expertise or knowledge to help. Can someone from the Tech team please help me?

[csin82]

Wish I had read this before switching. Looks like I also have a messed up port. I can:

- Make calls and send texts.

- Receive calls and texts from other Vodafone phones.

I can't:

- Receive calls or texts from anything off-network (land lines, other mobile networks).

The support team earlier today said it can take until 8pm - and to reboot my phone after 8. Probably not coincidentally that's when the phone support closes. 'Live Chat' assures me they'll fix it in '2 - 24 hours'.

I wonder if they'll sort it or if I'm losing my number of over 10 years

[Vinny1991]

csin82 : 

i had the same information given to me. they can not do anything that quick. it takes a couple of days once it has been picked up by the correct department. i learned to never listen to their customer service on live chat or over the phone. Even the person i spoke to instore said their online services are not any good as the people can just lie to you and you will never speak to them again, where if you go instore then its a face to face situation. 

[csin82]

Thanks - I thhought as much. Did you need to go in store to get them to pass it to the right department? They don't give ticket numbers out so there's no way for me to track this beyond noting the date and time of calls and saving any live chat sessions.

[csin82]

Another thought - I'm still in my 1 month 'try our network' period. If I get a PAC code from Vodafone is there any chance of rescuing my number by transferring it to a competent network?

[MattB24072011]

Hi

I ported my number about 4 days ago and I cannot receive any incoming calls from any mobile phone number. Everything else is fine.  

Been through the troubleshooting guidance on the website and it still is not working. Called customer services who simply repeat the guidance on the internet and cannot assist any further.

I say to them that to me it sounds like a porting problem/split port (based on this forum) and they just say everything is fine when it is not.

Please can someone from the Tech team contact me to sort this out as this needs more expertise than the customer services team can offer.

[Vinny1991]

Yes i went in store and the person who delt with it knew what my issue was. Raised it with the correct department and it was done in 3-4 days (2 days was because of the weekend). He raised it with a 'super user'. Unfortunately the people in store are limited to what they can do but are very helpful when coming into problems and put you through to the correct department.

With getting the pac code im not sure. I asked if i could cancel my contract and take a new one out with a new number but they dont let you until you pay the first 3 months of bills.. so either way i was screwed. Apparently thats in the small print

[csin82]

On the phone to customer services now who contacted the porting team - as others have said on this thread they claim to have completed everything properly so now the agent wants to put me through to tech support for an 'issue with my phone'. They just hung up on me without saying anything.

The earliest I can get to a store is tomorrow so I guess I'm stuck until at least Tuesday