After updating my Vodafone app, it’s logged me out and I can’t get back into my account on the app or online with my password.
I’ve gone through the “forgotten password” process several times but I am still not receiving an email with a temporary password. I’ve checked my spam/ folder and I’ve even contacted my email provider but no emails. I am receiving emails for my billing and marketing emails from Vodafone but no temporary password emails. I am also receiving texts from Vodafone.
I contacted Vodafone via “chat” and was told I could only reset my password via receiving the email, but as the email isn’t getting to me I’m now stuck not being able to access my account. Surely there is another way to reset the password on my account.
My email and mobile number has not changed and I’ve had both for over 20 years! So that is not the problem. I have seen some other people post about the same issue, but can’t see any resolution.
