Password complexity rules have not been met

[binhua]

Hello everyone,

I met an issue. I forgot the password to my online account, and I tried to reset it. But I always get this error

I believe my password is complex enough and meets the complexity requirements, but why? Please help, thank you.

[AnnS]

For security your account is locked @binhua and will need to be reset by Customer Services.  Drop the Social Team a message through social channels and the Team will have all the necessary account access here Contact Us 

[binhua]

I see, thank you so much.