Porting and deactivating number

[allyjonners]

I recently joined Vodafone and ported in on 12th April. Most services transferred over that day but on the following day my wife tried to call me from her o2 line and was told the number she was calling was invalid. No issues if I was being called from landlines or other networks just o2 lines. For the next 9 days I’ve spend numerous live chats and phone calls being told to update my number within the iPhone settings, do a network reset etc and still having the same issue. Last night someone at Vodafone suggested that they’ll try and disconnect the line and reconnect, was told 15-30 min. 14 hours later and no connection at all, I couldn’t receive my verification sms to access my emails and no calls all day. Called Vodafone and was told my number was no longer recognised, after 2 hours on the phone and being transferred 3 times I’ve been advised that I’ll have to have new number as a temporary fix while they try and locate my number which I’ve had for 20 years. Was told the new number would activate on my current esim. 7 hours later nothing, After 10 days of numerous live chats and calls I’ve lost the will to even bother calling Vodafone up anymore. Anyone have any suggestions. 

[AnnS]

Can help with the problems @allyjonners 

It sounds like you need this escalated through the Social Team here Contact Us Alternatively, speak to the Complaints Team here: Complaints 

[allyjonners]

Thanks I have a Twitter conversation started today 

[BandOfBrothers]

If you haven't already started logging names and dates of the agents your speaking / spoken to.

Note how long you've been disconnected etc as Vodafone need to compensate you.

The issue with the Complaints route is Vodafone have 8 weeks to resolve this or give you a deadlock letter so you can then involve the Communications Onlmsbudsman.

The Vodafone Social Media Teams are part of the Customer Esculation Complaints Team so it's worth speaking to them via Facebook Messenger or Twitter DM.

Vodafone offer a 14 day cooling off period to cancel and face no charges or being locked in however I appreciate you would be keen to keep your number.

Personally I'd ask the question what would happen if you engage the cooling off period would you 100% lose the number.

Your kind of stuck between a rock and a hard place with some difficult decisions to make although you simply shouldn't be in this position in the first place.

As a new customer your customer journey has been poor to say the least !

I wish you all the best.