Hi,
DAY 1: So this started on 24 September when I got a new phone and requested for my e-sim to be swapped over to the new phone. The QR code I was given did not work, when I contacted Vodafone I was told the order is still open and will be completed within 24 hours.
DAY 2: After 24 hours I contacted them again to be told it is stuck in open and has been escalated so this would be done in 24 hours (yet again).
DAY 3: I contacted them after further 24 hours to be told due to some reason or because it wasn’t placed correctly, it has been cancelled and I will have to place another request. After placing this request, I was advised it’s going to be maximum of 24 hours (oh yeh) until this is completed.
DAY 4: Further contact after 24 hours resulted in being told it is still stuck in open so would be 24 hours until this is completed. So I asked them to cancel this request so I can go to the store and get a physical sim to which I was advised yes that can be done and then the sim I pickup will work then and there but (there is a catch) it is going to take 24 hours (damn right) for it to be cancelled.
DAY 5: Called again to be told it is still in the process of being cancelled and will take another 24 hours (no sh!t) but guess what this time it worked and got cancelled.
DAY 6: Went to pickup the sim from the store and one of the girls after listening to me patiently and being sympathetic handed me the sim with a smile. Got home to put it in the phone to find out it doesn’t work. Called Vodafone to be told it may take up to 24 hours (getting boring now) for it to be activated.
DAY 7: Headed to the store again explaining everything to be told the people on the phone and chat don’t really do it properly so they have sent an email to get this sorted for me but (for a change) this may take 24 to 72 hours!
So I have a brand spanking iPhone 13 Pro Max for nearly a week now with no service and with no way of accessing my Apple ID, Banking Apps, Work Email, Work Rota, my Solicitor’s portal for Remortgage and any Social Media as all my accounts are linked to my number that I cannot access.
I have spent nearly 8 hours on the phone in the last 7 days and probably around 2 hours on chat with no results.
If I can be pointed in the right direction who do I have to knock out (only kidding) to get this sorted, I happily will.
