Someone else used my email address to register with Vodafone

[annoyingname]

Hi, someone registered their Vodafone account with my email address.

I can't change it as I have no access to the actual account, but this person's bills and communcation from Vodafone keeps ending up in my email address. I did not authorize the use of this email address, I'm not even in the UK. 

So it's very annoying that I can't do anything about it, and the website's chatbot doesn't allow me to connect to a human properly.

Someone please help me

[MarkD]

Hi @annoyingname, thanks for your post. If all of the details included in the e-mail belong to someone else, please complete this form here. This will be sent to our Privacy Team who can review all the information. If any of your details are contained in the e-mail, such as name, date of birth or address, please complete this form here. This second form will go over to our Fraud Team. When completing one of these forms, please include as much information as possible and your contact details. 

[annoyingname]

Thank you, will try that and hope it gets resolved soon.

[MarkD]

Brill, depending on what actions are needed will depend on the timescale. However, our teams will keep you updated using that the contact details that you provide.