Is this both on the Vodafone App and your myvodafone online ?
Sometimes the first bill has to be produced before info can be shown if it's a new account or new upgrade.
Customer service on 191 or Live Chat can help as they have account access or try the Vodafone Social Media Teams via Facebook or Twitter
Just link back to your.thread and include your forum username to quicken up assistance.
I sometimes have this issue but that's because I use a dual Hybrid Duos Samsung Note 9 so if I haven't chosen Vodafone as the preferred sim card this pops up.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
