UPDATE: A TRULY BIZARRE SITUATION WHICH HAD ME QUITE DISTURBED. HANDLED PROFESSIONALLY BY VODAFONE CUSTOMER SERVICE AGENTS WHO HAD A FULL DETAILED RECORD OF THE ISSUE.
ISSUE RESOLVED.
THANK YOU.
When I set up an account with Vodafone UK a spend limit was set up in store.
I have been relying on that spend limit to protect me.
It doesn't exist/was never set up, or has been turned off by Vodafone etc. and has permitted me to go well above the limit on the one and only occasion since setting it up in store that it has been required.
I am informed by Vodafone UK that I need to increase my spend limit if I wish to make any further calls! This would not be a problem if my spend limit set up in store existed.
This is a very unpleasant situation Vodafone UK. I will be returning to the store today, settling the bill, taking my custom next door and letting anyone who cares to listen to my experience know about it should this situation not be resolved correctly.
Very disturbing.
