[Error ref 1w0] business

[zathrus]

My number has just been ported over and I need to access my account to get into spend manager for roaming but am stuck in a loop of cannot turn roaming on because spend manager states I cannot so cannot roam to validate request

[AnnS]

As far as is known @zathrus as your number has only just ported over you need to wait until the account is fully on the network, this should be completed by the following working day.

Before trying to access your account again it is recommended to clear cookies.

If there are still problems tomorrow, for account access speak to the Business Team or send the Social Team a message by following this information Contact Us 

[zathrus]

Thank you  - that is really helpful

[zathrus]

Hi, the next day and with clearing cookies and changing browser I am getting "we didn't recognise that username or password" - any ideas?

Thanks

[zathrus]

Hi, following day and still no access - any ideas

M

[Effie]

Hey @zathrus As AnnS advised, we would need you to reach out to us on Social Media here so we can take a look as we have no account access over the Forum. Alternatively, you can reach out to the LiveChat team here or call up on 0333 304 0191