I moved from EE to Vodafone back in July 2019.
The port of my number didn't go to plan and since then I have had a a split port.
This has resulted in my phone having 2 telephone numbers. The temporary number the SIM came with and my own ported number.
This has obviously been a problem as when people ring me on my number they say it rings and i don't answer, when in fact my phone hasn't rung at all as Vodafone will randomly throughout the day switch between the temp number and my own number. Friends and family say i text randomly throughout the day from one number then another. I will sometimes receive a text but only occasionally and normally a day or two after it had been sent.
This has been going on since July 2019 and it has never been fixed even after multiple attempts of re-porting my number and a sim swap, even different handsets doesn't help.
I've been on technical after technical (chats, calls) and calls to the porting team multiple times, which also included one of your customer support porting team (just recently)tell me my number doesn't even exist (that was a new one) but couldn't explain how i was calling her on the number that didn't exist (get your head round that)
I was on the phone to customer support and the porting team again (monday)and they say some files have never been fully ported over from EE as EE had held onto them back in july 2019 which has caused the line to split. Now I have heard this all before on previous attempts to get this sorted and i have held out little hope over the past 72hrs (estimated time to re-port and fix) that this time would make any difference.
As its now been nearly 72hrs and i'm still not receiving texts and the fact people are still having to call me on whichever number that i answer and message/call me via whatsapp and FB messenger that the problem still hasn't been fixed.
Do you think after 20 months of having to rely on whatsapp/FB for messages and calls that it clearly shows you aren't providing me with the service i have paid for? I'm having to think of workarounds all the time for how people can contact me. I've had people think i'm ignoring them via text and calls, i've missed business opportunities as they believed i have been ignoring them. I've become someone who communicates via email as i never know if my calls or texts are either getting through or coming through to me.
Its ridiculous that i've been paying all this time for a service that i'm not getting. Surely i should be able to do something basic like being able to make and receive calls and send and receive texts? The only thing you have actually provided me during my contract is internet and that is nowhere near the advertised speeds as at best i get 8mb (i'm on the unlimited max plan)
So i've been paying nearly £50 a month on slow internet and a split port for the past 20 months.
And get this Vodafone on one of the many calls i had on monday to 191 after explaining the issue again to one of your customer support reps they tried to flog me another line!!!! Like i should be buying another line to make up for the existing line that doesn't work. I mean could your staff sell any harder or stoop any lower? I mean who wouldn't jump at the opportunity to be ripped off again? Seriously your answer to my problem was the telephone line that you provide doesn't work so i should just buy another line to fix the problem.
Do you think any of this is acceptable Vodafone?
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