Split port Vectone - Vodafone

[Bodo]

Hi,

Since I've switched on Vodafone ( more than 6 months ago ) cannot receive text messages and OTP from any other network than Vodafone and Vectone.

I've spent many hours chatting with help desk support and porting team and the resolution they gave me was to change my phone number or to move back on Vectone. I cannot accept this kind of answer.

Is it anyone able to fix my issue?

Thanks in advance.

[BandOfBrothers]

Is that was the Vodafone porting in teams advised or what front line customer services advised @Bodo 

It's the Porting in teams that need to take ownership of this. 

Perhaps let the Vodafone Social Media Team's have a crack at this for you. 

Contact-us-for-account-specific-queries. 

[Bodo]

Sad but true, this was the porting team's advice.

[Mark]

Hey @Bodo. That's not good to see! Let's take a look into this for you and see if we can get your number correctly transferred to us. Pop us a DM through Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK with your full name and mobile number and we'll take a look into this for you.

When you reach out to us via DM our automated assistant will try to help. You can speak to us directly by selecting 'Get started' followed by 'asked to DM'. 

[Bodo]

Hi @Mark , 

So... this is the answer received from one of the team members:

"If our Porting team have already advised to change number or move back. We're unable to provide any other alternatives here over Facebook"

I'll be honest with you ...I'm using Vodafone services since 2005 across different European countries but such a lack of professionalism like I found here in UK I've never met.

It is Vodafone's technical stuff duty to fix issues like this.

If not please publish a disclaimer that your company is not able to provide all the necessary services when you're switching on their network. 

There are probably others who are planning to become clients and they must be aware.      

[donnyguy]

That is really poor customer service. 

So a split port can be resolved by the porting team. This won't be their first rodeo (in fact search this forum and you'll see lots of posts on the subject).

I'd perhaps recommend visiting www.vodafone.co.uk/complaints and raising a case. Simply ask them to send this to the porting team, you have a split port that needs owning to resolution. 

The Vodafone guys on here thought need to take the feedback on board that you've shared. I think my head would have exploded if I'd been fobbed off the way you were.

[Bodo]

I did it one month-ish ago. That's why the porting team guys bothered to answer me 😅

[antonio89]

Hi, 

Did your problem ever get resolved?

I have the same problem now, and vodafone suggested I either get a new number or move somewhere else.

not great customer service

[Robyn]

Hi @antonio89 

I'm sorry to hear your issue has not been resolved. As you are responding to an inactive thread, please reach out to the Social Media team so that we can investigate this for you.