Tedch Pack

[foxleybob]

Hello.

I signed to Vodafone B/B and landline phone, as an offer of a tech Pack ( in August 2021) due to having mobile sim's.

Looked a good deal, as Vodafone speeds were all I needed too.

anyway, after phoning back & forth to Vodafone & Amazon, I still haven't got anywhere with the Tech Pack?

Both Vodafone & amazon are blaming each other. This is not very professional, is it!!!

I do have a complete recorded transcript of the conversation I had on a "chat line" with their manager, who informs me that I AM due a tech Pack, and to contact someone called...."Getgophone"  Yes, they told me to contact Vodafone..... No surprise there then.🙄

Can anyone on here help/advise me please?

Regards

Bob

[foxleybob]

I couldn't see anywhere to add an attachment, so I've copied and pasted the end of the chat-line trail....sorry. 🙄

Quote.....

Rahul : However you could not claim the offer as said. You would need to follow the esclation process with the KID-A who will provide the further assistance on your claim.
Rahul : Customers can contact KID-A (known as Get Go Fone) directly by visiting their online support page

https://getgofone.co.uk/contact-getgofone/
Once submitted the customer will receive an email with a ticket number
The customer may need to check their Spam / Junk folders for the response
KID-A aim to respond within 24hrs (Mon-Fri 9am-5pm)
You : Thank you for all that, I'll try and get my head around it all (you don't make it easy for us seniors do you 😄) do I press the delivery button and simply fill everything else in?
Rahul : Robert, we do understand your situation and we do appreciate your time on this as we are here to help and yes you are right the fill the form and you are good to go.
Rahul : Rest all will be taken care by them for you.
Rahul : They shall contact you back soon
You : Just one other thing...it asks for an order number. Is that the one I have for you when I signed?
Rahul : That's right you need to submit the order number which was placed for your Broadband service.
Rahul : Here you go - SBL-1000000531707544
You : Many thanks, I'll just fill it out now if you can hang on a bit longer please?
Rahul : Sure I am here for you, you can let me know your further expectations on this once done, thanks.
You : 👍
You : Ok, have sent the form (correctly I hope). So thank you for your patience, and sorry I lost my cool.
Rahul : That's fine Robert, I can understand how it feels now I am sure things will be helpful and you should be able to finally claim what was offered.
Rahul : If there would be anything else I can help you with on this complaint?
You : Not really Rahul, but after this experience I'm not confident. Is there a way of contacting you dirct if it should go pear shaped again?
Rahul : Robert, I am sure in order to help you with the promotional offer the team who can help is the one whose details I shared as Vodafone provided the offer from a Third party service provider. As we already have shared your order details with them, I am sure they shall be able to help you redeem your claim.
Rahul : I can assure you that you need not have to contact us about this issue anymore.
Rahul : Because Vodafone would not be able to track the promotional offer provided from our end, the team who shall contact you will be able to help you further redeem your claim from their end only.
You : Ok thank you Rahul, you have been helpful, and I'll cross my fingers🤞
Rahul : Thanks for your kind patience here throughout, I wish things get well sorted for you ASAP.
Rahul : Is there anything else I can help you with?
Rahul : Or can we close your complaint now?
Rahul : Hi, are we still connected?
Rahul : I hope we're connected. Would you like to carry on chatting with me?
Rahul : We have not heard from you in quite some time. Are there any other questions that I can help you with?
You : Still here for 5 mins while I copy the links etc please
Rahul : Sure please confirm once done, so that I can close your complaint with us now.
You : Right done thanks Rahul. Have a good evening 👍
Rahul : Thanks for contacting Vodafone, have a great day and stay safe.
Merry Christmas In advance.
You : And to you also.

[foxleybob]

Have I got the wrong forum?

[hrym]

No, and someone form Vodafone will pick your post up in due course.   However, as this is an account-related issue, you'd be better off making contact via Facebook or Twitter.   You can put a link to the forum in there so that you don't have to repeat yourself.

[foxleybob]

Thank you for the quick reply.

As you might have noted, I have been all around the roundabouts, so to speak lol.

Vodafone the Getgophone (never heard of them) Amazon etc.

So I'll do as you advise and post on Facebook thanks. But What do I do about posting, please?

[TJ]

Hi @foxleybob, thanks for getting in touch. I've checked and it says: Once you have completed your Vodafone Home Broadband order, you will receive an email or MMS within 14 days confirming that you have qualified for your Amazon Tech Pack. We will then send you your fulfilment details 21-28 days after your broadband has been connected. So you should have received something by now.

So we can take a closer look into this, as @hrym advised please get in touch via Facebook, or contact us on Twitter. You can find more information on doing this here. Please also provide a link to this thread, along with your username; so you won't have to explain yourself again. 

[foxleybob]

Hi.

Thank you for the reply.

Yes, I thought I would get a notification about the Tech Pack, but I didn't. I searched methodically through my "spam box" also.

How do I put a message onto Facebook, please?

There seem to be NO Vodafone links or whatever on there???

[foxleybob]

OK, I managed to get to Vodafone chat line after several attempts.

but it's next to useless, I ask for an agent and there's NO reply.

[foxleybob]

How does one insert an attachment on a post, please?

[TJ]

You can find information on contacting us via our social channels here @foxleybob. You can't add an attachment (as they cant be moderated), but you can add a photo using the camera icon above the text box.