Transferring ownership

[AnniM]

I have completed a request to transfer ownership of three mobile contracts on 12 November. I haven't heard anything from Vodafone (except an automatic email saying thanks etc) and neither has the person I'm transferring to -  the 10 working days were up yesterday. I can't speak to anyone at Vodafone about what has happened to my application and it's essential I have these phones transferred before Wednesday 2nd Dec. Can anyone help me?

[hrym]

The new owner will need to be credit checked, and that may be what's holding things up.   Drop the Social Media team a line on Facebook or Twitter and they'll be able to investigate for you.

[AnniM]

Thanks, I've done that and am waiting for a response.

The auto email I received initially said the new owner would be contacted straight away, I am concerned that neither of us have heard anything and it's been over two weeks.