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UNABLE TO PAY MY VODAFONE MONTHLY BILL ONLINE

senthilk74
2: Seeker
2: Seeker

‎12-10-2024 03:29 PM

Hi Vodafone Team,

I ported my number from a corporate account to a personal account in August 2024. Since then not once have been able to make payment online via my registered account. Tried it via different browsers - Google Chrome, Microsoft Edge, Apple Safari, and all were unsuccessful. 

I have neither been able to register for direct debit nor make the payments. I was unnecessarily charged £5 when there is an issue on the "My Vodafone" portal. 

Willing to provide any artifacts as necessary to resolve this urgently. Awaiting support team's engagement at the earliest. 

Regards. Senthil.  

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1 REPLY 1

Thomas_H
Moderator
Moderator

‎12-10-2024 05:57 PM

Hey Senthil, we can't access your account or discuss your issue over the community forums. Please reach out to my team and we can look into it for you. You can find out how through this link https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries/td-p/27...

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