Thanks Beth, I think the issue is the Vodafone terms and conditions are different to what was verbally promised by your sales executives at point of order / re-contract. It’s all well and good pointing to these Ts and Cs but that’s not what was sold to us over the phone when placing our orders. It seems a little strange why there is more than one person claiming the same ‘offer’.
Its also frustrating to learn that one person has received a £100 credit when I wasn’t even offers this, just told by your complaints team I was wrong and the ticket was being closed.
Other then the complaints form, is there anywhere else we can go to discuss this?
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