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Pay monthly

Upgrading via Carphone Warehouse

4: Newbie

If I upgrade my phone via Carphone Warehouse, does my contract remain with Vodafone, or does it change to Carphone? 

I have also read others' concerns on here with their existing SIMs being deactivated, leaving them without a phone until they receive their new ones.  Is that still an issue?

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18 REPLIES 18
17: Community Champion

Hi @GreggyGregGreg 

 

Upgrading through a third party is a good idea, it can save you a lot of money.  You will still be a Vodafone customer, for airtime and will continue to be billed by Vodafone, with any handset issues being taken up with Carphone.

 

The problem you are going to have will be with the number swap, Carphone will sell a new contract with a new number but simple enough to solve but it's going to mean cancelling your previous contract and putting the number on PAYG by porting out the number to any other network and back into Vodafone.  See the follow previous threads.

 

https://forum.vodafone.co.uk/t5/Pay-monthly/Transfer-number-to-contract-purchased-from-third-party/t...

p/2659489

https://forum.vodafone.co.uk/t5/Pay-monthly/Opening-new-contract-keeping-same-number/m-p/2671532#

 

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4: Newbie

If that's the case, why are Carphone asking for my existing number, if they're not going to use it?

And if I upgrade via Carphone, does that mean my existing number becomes non-functioning, so that I end up not having a working phone until my new one arrives? 

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4: Newbie

And why can't Carphone just send the new phone and I just put my existing SIM in it when I'm ready to use the phone?

Surely they cannot end my contract, as it doesn't end until May 2021, but I am eligible to upgrade 

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4: Newbie

And surely I cannot follow the process you've described, as I would have to pay early termination charges?

But Carphone should be making the process a lot clearer on their website. I thought it was supposed to be easier for consumers these days to upgrade and stuff? 

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17: Community Champion

Hi @GreggyGregGreg 

 

You need to be out of contract or you will be charged all the early termination charges.  Carphone will always want you to take a new contract and number, this is where the money is and is a lot more lucrative for them.

If you contract does not end until May next year it looks like you  are upgrading early using the flexible upgrade option, you will then need to go direct with Vodafone.

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4: Newbie

None this is made clear. 

When I go on Carphone's website, there's a tool which I used to see if I was eligible to upgrade, and it says I am eligible. At no point does it mention early termination fees, as it just feels as thought I'm upgrading my existing contract. 

Surely this is miss-selling, and is illegal? 

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4: Newbie

And if this is the case, why are Vodafone telling Carphone that I am eligible, and why are they sharing my data with them to allow them to miss-sell me something? 

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17: Community Champion

As far as I understand things @GreggyGregGreg CPW can just upgrade you and you retain your number. 

No new sim.

You become their customer with Vodafone providing the network connection and Collect the monthly payment.

What a person can miss out on is discounts such as employers discount i.e VEA if they don't upgrade direct with Vodafone.

What I sometimes see is a person goes into CPW and they try to sell a new contract instead i.e a 2nd line and suggest you then ask Vodafone to move your old number to the new contract. 

I'm wondering if CPW get a bigger kickback for opening up a new contract !

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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17: Community Champion

@GreggyGregGreg 

 

You will be using the flexi upgrade option to upgrade 6 months early, even if you upgraded direct with Vodafone there would be an early termination charge added to your bill.  I would recommend following this link and logging into your Application, this will give the approximate early termination charges: Flexi upgrade 

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4: Newbie

That's how I read it, in which case Ann is talking rubbish. But it would be nice if things were clear, as Ann may be correct? 

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4: Newbie

It says I can upgrade my device today, or 21st February upgrade to a new SIM only plan. Nowhere does it say anything about early termination charges 

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17: Community Champion

Hi @GreggyGregGreg 

 

I can assure you I never talk rubbish on this forum, you only have to look back on my previous replies to see the support and help I have given to fellow customers.

 

To upgrade without any extra charges being added to the contract you have to be in the last month of contract, Carphone as all third party sellers, make their profits by selling a new contract with a new number, that is you purchase as a new customer, the commission on new contracts is far greater than simply upgrading you.  You then transfer the old number using the process as described in my first reply.

 

At a guess your priority is getting your hands on a new phone, upgrading early is going to be an expensive experience and won't come cheap.  By all means take out an additional contract with Carphone, use the same SIM and then cancel the old contract and move the number in 6 months time, but this is going to mean paying for two contracts until May.

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4: Newbie

I would hardly say I'm upgrading early, my phone is three years old. 

Having done my sums, it would now appear to be cheaper to buy the new phone I want SIM free, and stick my existing SIM in it!

That's what I think I may do, so that would have the advantage of my not being tied into anything from May, and also not going through a third party or having a locked phone! 

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17: Community Champion

Hi @GreggyGregGreg 

 

If your phone is three years old, you wouldn't by any chance be on a SIM only contract? 

 

If you are Vodafone will write off what remains on your current contract and upgrade you to a new 24 months contract with a nice new phone.

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4: Newbie

Indeed, I am on a SIM only contract. Which presumably is why its coming up with the response that I can upgrade straight away?

But only with Vodafone? Not with Carphone?

In which case why have I had a completely different answer from @BandOfBrothers? 

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17: Community Champion

Hi @GreggyGregGreg 

 

When you started the thread it was not clear you were on a SIM only contract.  As far as flexible upgrades are concerned the best I could find is here: Flexible Upgrades 

 

You are in an enviable position to get a new phone with Vodafone on a 24 month contract with what remains of your SIM only written off.

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4: Newbie

Apologies if I wasn't clear, it didn't occur to me it was important, nor made a difference!

I don't usually upgrade, I normally go onto SIM only after my 18 or 24 or whatever contract matures, so am not used to this sort of thing. 

But if I have done my sums correctly, it will just be cheaper for me to buy a new phone outright, keeping my SIM only contract anyway! 

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17: Community Champion

Sim only contracts can provide a better deal in regards to monthly cost etc @GreggyGregGreg definitely depending on which length of term you choose.

Personally I prefer Payg as their allowances are not that far away from Pay Monthly and I'm not then signed into a long term commitment.

If disposable income allows then Yes buy your phone as sim free.

I always do this with my phone's to be fair which suits my wants and needs.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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