VeryMe not loading since number port

[sa0u6130]

since porting my number veryme has stopped working. i had a plan for 2 years, got an additional plan, cancelled my old one since coming to end of contract anyway. the new plan worked fine, very me included. then i ported my number from a PAYG sim to my new plan. since then the app took a couple of days to load my new info. now works fine. BUT veryme just will not load. vodafone chat and social teams no help whatsoever, keep blaming my device, android, software versions and everything under the sky expect the fact that it was working fine until my number was ported...

[AnnS]

Hi @sa0u6130 

That can happen when you move from PAYG to Contract. Follow this link: What should I do if I can't access Very Me 

Try resetting the Application from the Application settings, this can sometimes solve the problem.  As advised in the link try live chat first.  If you still have problems, you can speak to the Social Team through Twitter or Facebook social channels here: Contact Us 

[sa0u6130]

thanks, i already followed the faq, reset the app multiple times, checked everything's up to date, restarted phone, waited 16 dys in case it took some time

[AnnS]

You will have received your first bill @sa0u6130 for the contract there is no reason for being unable to access Very Me.

If live chat can't help the Social Team will be able to provide the necessary account access and make sure you have access to Very Me benefits.

[sa0u6130]

i have tried live chat who asked me to use social. their team has not been able to help and say their technical team also cant replicate (though speed of response there makes me wonder if it was even escalated). they keep saying my profile looks fine 😞

[TJ]

Hi @sa0u6130, that's very strange 🤔 My Very Me stopped connecting actually too the other day, I'm not sure if you've given this a go or not; but I uninstalled and reinstalled the app and that got it up and running again. 

[BandOfBrothers]

I'm wondering if the " port "  your speaking of hasn't fully settled yet in regards to it's files.

If this port was recent then I'd suggest to give it a few days to fully complete.

If this does not then self resolve then I can only suggest to persevere with customer services and ask them to again look at the situation. 

Sometimes one agent may know more than another as they've cone across something like this before.

There is also the complaints route. 

I wish you all the best with this. 

[sa0u6130]

thanks, i already followed the faq, reset the app multiple times, checked everything's up to date, restarted phone, waited 16 days in case it took some time