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VodaFone Entertainment Pack won't renew

SteveWilliams19
3: Seeker
3: Seeker

‎15-01-2025 09:55 AM - edited ‎15-01-2025 09:56 AM

So People seem to be having issues after renewing Youtube premium services after either a free trial ends or their old contract ends. This is an issue with how Vodafone handles the payment methods to Youtube I have found that its locked in my google account that I used to sign into Youtube with and cannot be removed or cancelled this is the issue with renewals and impossible for the end user to fix. Vodafone needs to resolve this issue as I cannot even purchace Youtube premium at all even with my own payment method as it will loop you back to Vodafones login details or throws back and error message

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10 REPLIES 10

SteveWilliams19
3: Seeker
3: Seeker
In response to boofla

‎24-01-2025 05:11 PM

Mine was resolved as well, voda customer service sent it up the food chain to tech support and I went a different way to access it as well not using their link (I have no idea if this had any way a help or not) I made sure all my pc browers history, cookies and cache were cleared, then searched Google using "Vodafone entertainment" clicking on the 2nd link and followed the instructions and worked first time

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