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Vodafone contract - upgrade available - none suitable - 3rd party contract purchased - keep number

ColeenMcLaren
2: Seeker
2: Seeker

I have been a Vodafone customer for many years, and have been eligible for an upgrade for several months, sadly none of the upgrade plans on offer have been suitable, I found an alternative plan (still with Vodafone) via a 3rd party (mobiles.co.uk) includes handset and pay monthly contract. The new handset has arrived, and off course it comes with a new number, I need to terminate the old Vodafone contract, and add the new contact to My Vodafone, I understand I can keep my number? Is this possible> If so how do I go about it? If not possible, how do I get the new contract and new number added to My Vodafone app? I have chatted via webchat and live with an advisor over the phone, we appear to have gotten cut off! Thanks in advance for any advise / help / assistance you can offer.

1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

Yes @ColeenMcLaren , this question has been asked previously on the forum, if you put the question into the forum search facility, the previous threads will come up.

 

Please see below

https://forum.vodafone.co.uk/t5/Pay-monthly/Transfer-Vodafone-number-to-another-Vodafone-account/td-....

https://forum.vodafone.co.uk/t5/Pay-monthly/How-to-replace-Vodafone-SIM-with-another-Vodafone-SIM/m-...

There should also be other helpful threads with answers on the forum,

 

Hope the links will answer your question.