A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).
Hello all, In 2019 I entered arrears with Vodafone after, I thought, cancelling my account and closing the direct debit. Unbeknownst to me, my file was passed to debt collection agency in November 2019 for the sum of £92 and a default placed on my cr...
I wanted to send my Ipad for repair out side of warranty (happy to pay for it).Request was made on 5th of January and been told that DPD will come and pick it up within 2 to 3 days - that didnt happenedI called back and been told that I should give i...
I have been a Vodafone customer for a long time (much longer than I care to remember). Yesterday I arranged an upgrade to the 512GB Huawei P30 Pro which I have been waiting to come back into stock. Excited today I sign for the delivery and then get r...
I have operated on the One Net system for the past ten years, following handset upgrade last week nothing has gone right yet. Everything should have stayed the same however I now find I am getting two bills and these do not match what was agreed whe...
So I added an apple watch to my account the other year as part of my monthly payment. I upgraded my phone and no longer have an iPhone. How am I meant to access information about my apple watch and how long it has left on my account before it's paid ...
Hello, Please help me because Vodafone Customer Services are hopelesss. I took out a 24 month contract back in April for an unlimited data package, which is basically a SIM card only deal (which gives me unlimited data, texts and calls). I've been us...
Hello,I ordered a new sim-only contract 2 weeks ago and I still haven't received it in the post. Today the first direct debit payment has been taken from my account.I contacted customer services who told me they would send a sim to me within 24 hours...
Has anyone else had an upgrade applied to the wrong number (within same account)? I am really annoyed by this. I thought I checked and trippled-checked that I was upgrading my primary number but Vodafone are insisting that I upgraded the other number...
I know that I will be charged funder my Plan (fixed monthly SIM CARD). So, can I phone to any UK based no., incl all mobiles except PREMIUM NOS.? What are the usual std prefixes I can free phone to please, ....eg. 0345, 0870 and others (like what?...
Hi, my partner had a phone out a while ago, and vodaphone didn't tell him about his bill, so year later he paid it all, then another year he had £1 on it, now on his credit file it says over £500 we have tried to get it wiped off his experian but vod...
