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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Temporarily turned off calls, text and data

Hello there,On 9 March, I was on a call, and I didn't know what happened, but I was disconnected.Then I received a text from Vodafone, and it said they would block my account if I didn't pay 50% of £190.95.I thought that it was a scammer text; howeve...

maxileso by • 2: Seeker
  • 4019 Views
  • 6 replies
  • 0 thanks

Where is my sim card

Hi there,My phone was stolen on Monday 8th March and Vodafone promised I would receive a new sim card within 3-5 days. I still have not received a sim and I'm expecting important client calls to my number which I now cannot receive due to this. Is th...

Maiju1 by • 2: Seeker
  • 1669 Views
  • 1 replies
  • 0 thanks

Credit Score??

hey all, I checked my credit score today and noticed I have had ongoing missed payment and the contract was opened 14th January 2017, I do not recognise the account number and have made sure all my payments have been paid since then and now currently...

Internet connection stalling periodically

Hi there, Is anyone else having recent issues with their 3/4/5G data connection? Over the last couple of weeks it goes through periods of dropping data packets and stalling. It isn’t a localised issue as I’ve tested the connection at various location...

simax by • 14: Advanced member
  • 2926 Views
  • 7 replies
  • 0 thanks

WiFi Calling Option Missing In Settings (Samsung Galaxy A42 5G)

I recently moved house and to my dismay, I found there is no mobile signal in my house. It's a new build, and as such, I can't even get a landline due to the new direct fibre technology connecting directly to my house.So, I need WiFi calling, or else...

hpc_30 by • 2: Seeker
  • 3511 Views
  • 1 replies
  • 0 thanks

Resolved! Full direct debit taken after cancellation

I cancelled my contract via PAC on 03/03/21 my contract finished on 27/02/21, I can no longer access my account, have not received a final bill and Vodafone have still taken the full direct debit from my account. Can you advise please before I contac...

Thinkzs by • 3: Seeker
  • 5636 Views
  • 4 replies
  • 0 thanks

Porting

Having successfully ported my No to Vodaphone for voice calls, my texts are sent with the original, temporary No as that supplied with the new sym that accompanied the phone, and any texts that are sent to my ported No go to my old device.  Phone is ...

daveh11 by • 2: Seeker
  • 1339 Views
  • 1 replies
  • 0 thanks

Resolved! Vodafone Advantage

I have just upgraded my phone, is the Vodafone Advantage automatically applied?

Credit File Support Team

Hello, I am having a night mare with Vodafone!  Please can can you give me an email address and a telephone number for the credit file support team, and again for collections.i was PROMiSED that a default due to be removed in August would be removed ...

Aeroash18 by • 2: Seeker
  • 13980 Views
  • 27 replies
  • 1 thanks
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