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Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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blocked puk

Hi,  I have a company phone and tariff and my sim card puk got blocked - can you help please ? Thank you ! 

Can't receive incoming calls while abroad

Hi I have a Samsung S8 on pay monthly, data roaming enabled, bags of data etc and am UK based. Whenever I am in Spain, I can make outgoing calls, make and receive texts and  use all my data allowance. But if someone phones me,  my phone doesn't ring....

Vodafone refuse to unlock my device

Hello Vodafone community team I recently upgraded my device on my pay monthly contracted and gave the old iPhone to my son On 25 December we lodged a request to unlock the old device for a new pay monthly sim only contract we had signed up for with T...

sbarnard by • 2: Seeker
  • 2521 Views
  • 3 replies
  • 1 thanks

Returns pack not received

I upgraded my phone a couple of weeks ago and was told that my returns pack would arrive early last week. I am still yet to receive this and despite a couple of phone calls and emails I didn't managed to get anywhere. Just wondering if anyone is able...

tommeker by • 2: Seeker
  • 3913 Views
  • 4 replies
  • 0 thanks

Resolved! New pay monthly doesn't have temporary number

Hi, I've signed up for a new vodafone pay monthly contract, and provided a PAC when I ordered. I received the new sim yesterday, and when I make outgoing calls, it shows the number that I am porting.However, when I dial the number, it still goes to m...

Does Wi-FI Calling work abroad?

I'm just abroad and I have two lines on my iPhone 12 mini.One local SIM, and Vodafone eSIM on 24 month contract.I'm indoors now on a reliable and fast Wi-Fi.Local line connects with Wi-Fi Calling (WFC), but British one doesn't.When I'm in UK, they bo...

zpjet by • 2: Seeker
  • 11482 Views
  • 4 replies
  • 0 thanks

Apple Watch and connecting to plan

I purchased an apple watch on a monthly plan through Vodaphone last year. I cannot get the watch to connect to the data plan. I have tried contacting apple-who said to contact vodafone. I cannot get through to any people in vodafone, keep getting put...

8035emma by • 2: Seeker
  • 1370 Views
  • 1 replies
  • 0 thanks

Cancelling contract early and buy a new contract

I want to cancel my IPhone 7 pay monthly contract. It doesn’t finish until July however it’s very slow and doesn’t work well so I want to cancel it now and get an IPhone 11 pay monthly but I’m not sure how to go about it given under the current circu...

EmilyR21 by • 2: Seeker
  • 2431 Views
  • 1 replies
  • 0 thanks

Sim Only contract

Hi will the sim only contract show up on my credit file as i had a EE sim only & that was showing on my report every month & i then moved to SKY sim only & that is not showing on my credit file 

Nufc999 by • 2: Seeker
  • 1349 Views
  • 2 replies
  • 0 thanks
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