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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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No 5g despite meeting criteria (iPhone 12 pro max)

Hi so I have iPhone 12 and I’m living within the 5g network coverage as I get my home internet via Vodafone 5g. All setting in mobile data are set to 5g and I can stand under the 5g mast and still not get it anyone know why 

Porting

Having successfully ported my No to Vodaphone for voice calls, my texts are sent with the original, temporary No as that supplied with the new sym that accompanied the phone, and any texts that are sent to my ported No go to my old device.  Phone is ...

daveh11 by • 2: Seeker
  • 1300 Views
  • 1 replies
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Can I cancel an eSIM I just added

My new eSIM is only 11Mb/s whereas if I use wifi to connect to my 5G router, also on Vodafone, I get 250Mb/s I have taken steps to eliminate the issue - eg using a BT Mobile 5G SIM and it seems the speed on the eSIM is the issue Can I cancel the cont...

Anonymous by • Not applicable
  • 1744 Views
  • 1 replies
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How should i layout a purchase order?

Hi thereI am trying to switch my account from personal to business. To do this, i have to create a purchase order to vodafone. How do i lay this out? what information needs to be on the purchase order? And what address do I use to address it to vodaf...

Resolved! Basic Pay Monthly SIM deal

Hi Guys, Looking to get a Basics PAY monthly simcard and was wondering if they are speed capped? I am looking at getting the 4GB one.. https://www.vodafone.co.uk/shop/bundles-and-sims/sim-only-deals/basics/c/?adobe_mc_sdid=SDID%3D67FD004DBA1FC035-525...

Please can you put me in touch with a credit file specialist

My Experian credit report tells me I've missed at least one payment on my account a year ago, for an address I moved out of around three years ago. I am still a Vodafone customer and have never missed a payment, or received any notifications (my paym...

pwelch by • 2: Seeker
  • 2318 Views
  • 6 replies
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Resolved! Vodafone Advantage

I have just upgraded my phone, is the Vodafone Advantage automatically applied?

Credit File Support Team

Hello, I am having a night mare with Vodafone!  Please can can you give me an email address and a telephone number for the credit file support team, and again for collections.i was PROMiSED that a default due to be removed in August would be removed ...

Aeroash18 by • 2: Seeker
  • 13755 Views
  • 27 replies
  • 1 thanks

MyVodafone registration

Over a couple years ago I bought a pay monthly vodafone sim to use while I didn't have any internet moving into my new flat. I only realised recently that I never cancelled it and it's cost me several hundred pounds. Needless to say I was slightly st...

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