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I was lucky enough to submit a complaint via Resolvers website as Vodafones useless Tobi Bot and the online chat staff are completly inept and try to fob you off. My bill was higher than normal and I raised a complaint to dispute it, i have a pay monthly contract phone, apple watch contract and vodafone broadband. This customer service agent from India has asked me twice to verify my ID online, i completed the verification yesterday (uploading a pic of my bank statement & drivers licence). Today I was asked again to complete verification checks, im very apprehensive to this again, as i have already submitted this information, i was also victim of a spoof email on facebook which I reckon has a part to play in my bill going higher than usual, this has been mentioned in the complaint. Im beyond wits end with vodafone, currently having to deal with losing two family members this month, funeral costs and now with this lingering high bill i dont know what to do.
Hi @dmckoy35 I hope you're as well as you can be given the circumstances. I've very sorry to hear about the passing of two family members. My thoughts are with you and your family during this difficult time.
We absolutely need to get this bill looked at to make sure all of the charges are correct and valid. I appreciate that you have had a poor experience with our LiveChat team so instead, please drop a message to our Social Media team here so they can securely access your account and check out these charges for you.
If you submitted your details using this form here yesterday in order to reset your security information, please don't submit them again. Our Security team will be in touch with you to get your PIN and memorable word changed within 24 hours.
I was sent a link in my email to verify my ID again by the vodafone complaints case worker, This is what was sent:
I can understand your frustration about this @dmckoy35 - our Customer Relations team will be in touch about your Resolver complaint.
If you need us to check anything, please get in touch over social media, as Steph has mentioned.
I have now just received a THIRD request to verify and upload ID by customer relations. I uploaded my id over a week ago, I am somewhat sceptical to do this again as according to “Jyonita [Removed]” the security team haven’t confirmed to customer relations about my id checks. My complaint is in relation to fraud as it is, and I am NOT sending over my information again. Could someone advise me what to do as I am worried about the security of my account
[MOD EDIT: This post has been edited to remove off topic/personal information/inappropriate content please see Community Guidelines]
Hi @dmckoy35, we would recommend that you contact our Customer Relations team using your unique reference number to get clarity about what's happening with the complaint.