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Vodafone port disruption

Mollymoo8077
2: Seeker
2: Seeker

‎13-06-2024 07:46 PM

I ported in my EE number to Vodafone which should have taken 24 hours. Three days later I still have no mobile service and was instructed to wait up to 5 working days. I have no home landline hence I had to get a mobile line with three just to be able to make a call. I was offered £20 for my inconvenience! I can’t authenticate any card payments or log in to my online banking. My account shows no sign of my temporary number or the ported in number. I have 14 days cooling off with three and another hard search on my credit report. If I cancel the three line I’m left with no communication. 

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2 REPLIES 2

Mollymoo8077
2: Seeker
2: Seeker

‎14-06-2024 12:56 PM

4th day now 

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Andy
Moderator
Moderator
In response to Mollymoo8077

‎14-06-2024 06:34 PM

Hi @Mollymoo8077 I do apologise for the delay with moving your number and also in getting you connected, I can understand the frustration and inconvenience this is causing, so we can look over your account and speak to our porting team to see how we can get this resolved as quickly as possible, could you please reach out to the social team via the details here and we will be happy to help.

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