main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Pay monthly

Website blocked by content control on broadband

4: Newbie

I am trying to access some content on Mediafire being shared by a colleague and I get a strange error message stating that the certificate has an issue and when I progress I get another error Too Many Redirects and the URL changes to:

 

https://www.mediafire.com/www.vodafone.co.uk/contentcontrolpage/www.vodafone.co.uk/contentcontrolpag...

 

I have switched off Content Control on my account via the web, but it still remains blocked after 48 hours. It was working fine just before the weekend.

 

Please help.

View more options
17 REPLIES
17: Community Champion

Hi,

 

I use another isp provider so cannot check on my side but mediafire works fine. 

 

I think you may need to speak with Broadband Tech Support on Live Chat or by phone to see if this needs looking at. 

 

Got a question?

 

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

 

Vodafone Contact Us Link.

 

Have you tried clearing the browsers caches and cookies and or tried another browser. 

IMG_1084.JPG

View more options
4: Newbie

Thanks for this - i've been trying to recreate this very issue to raise for a while

 

are you getting a page like this:

 

Screen Shot 2016-11-30 at 09.24.07.png

 

Whats happening here is Vodafone's content control system is using redirects badly on secure sites so your browser is throwing an error to warn you of a 'man in the middle' attack (essentially where someone plants a bit of listening code inbetween your computer and the website you want to go so they can steal sensative data).

 

This appears to happen regardless of if you have content controls on or not. 

 

View more options
2: Seeker

I've had this problem too and unfortunately I think it is just one of a catalogue of issues with Vodafone's broadband set up that they don't seem interested in addressing (sorry to be negative). If I deativate content control I want to be able to look at whatever I want (within reason!).

 

More info is in this thread of how you can potentially get around a very similar issue:

 

http://forum.vodafone.co.uk/t5/Pay-monthly-products-services/Website-security-certificate-coming-fro...

View more options
4: Newbie

Looks like the simplest fix is to change your DNS supplier from the default vodafone one to something like google, a useful reference of free (and paid) providers can be found here:

 

http://www.computerworlduk.com/security/best-6-free-dns-services-2016-boost-internet-performance-sec...

 

(log into your router, go to internet, ensure your on expert mode, select DNS & DDNS, change DNS configuration to manual and enter the DNS IP addresses in the field - ie 8.8.8.8 & 8.8.4.4 for google)

 

 

View more options
4: Newbie
@its5am this is the exact issue!
Good explanation, it is strange how it happens even when no content control is on and even if mediafire.com is added to the safe allowed sites list!
Funnily enough, this site can be accessed on Vodafone mobile Internet just not Broadband...
Any VF colleagues able to look into this?
View more options
Moderator

@simonlant

 

Apologies for the inconvenience caused.

 

I've double checked this with our Broadband team and this is how our routers are set up, we're unable to change any settings at our end.

View more options
4: Newbie

Carly - its not the routers, its that way your doing content control and using a man in the middle redirect to 'check' sites, regardless of if content control is on or not looks like a hack.  

 

Its poorly through out and implementate, but luckily relatively easy to get around.

View more options
4: Newbie
Hi, I have changed the settings on the Vodafone portal again, off to on and back to off. Rebooted the router and now it seems to be working again. Very frustrating, thinking I will switch away the DNS settings as suggested!
View more options
Moderator (Retired)

@simonlant Please clear the cache and cookies through your browser history and then try to access the webiste. You can also try manually setting your DNS settings as @its5am has previously mentioned. If all else fails, please try flushing your DNS cache through command prompt.

View more options
4: Newbie

This issue is still hear nearly a later why??..... having issues accessing media fire and gives a very long url which goes to nothing, something is broken Vodafone's end and it still hasn't been fixed...

View more options
Administrator

@Smir Does this happen when you're to access multiple websites or just when you're trying to access this specific one? 

If it's this specific website we can raise this for you with our specialist team 🙂

View more options
2: Seeker

Same problem here. It's super frustrating!

 

Instead of my desired destination I am redirected to: adress http://www.mediafire.com/folder/(blablabla)/www.vodafone.co.uk/contentcontrolpage/www.vodafone.co.uk...

View more options
4: Newbie

just the one mediafire.com its something to do with Vodafone's network.  thing is https://m.mediafire.com/ works but https://mediafire.com/ doesn't highly annoying, use Mediafire to share files with family/friends and even download the odd custom game (legal game)

View more options
Moderator

@Smir @Pickm4n I've sent this off to be investigated.
We'll be in touch once we have more information 

View more options
Moderator

@Smir @Pickm4n I just wanted to say sorry it's been a while since you've heard from us and to let you know we're still looking into this for you. 

As soon as we have an update, we'll be in touch 😊

View more options
4: Newbie

any update?

View more options
Moderator

I've chased this with our team today @Smir.

We'll update the thread as soon as we have further information.

View more options