I recently moved house and to my dismay, I found there is no mobile signal in my house. It's a new build, and as such, I can't even get a landline due to the new direct fibre technology connecting directly to my house.
So, I need WiFi calling, or else I'll be cut off from the world by phone, in 2021.......
I was on EE for about 15 years but made the plunge to change to Vodafone in early March 2021 due to a cheap deal at Carphone Warehouse (CPW) for a Samsung Galaxy A42 5G.
I received the phone and put my old EE sim card into it before my services transferred over to Vodafone.
For 2 or 3 days at the end of my EE contract I had blissfully perfect WiFi calling. It was available to turn on in >> Phone >> 3 dots >> Settings.
Anyway, a few days later, my EE sim stopped working and I inputted the Vodafone sim and connected to my new life on Vodafone.
I immediately noticed WiFi calling had switched off for some reason, so I went into Phone >> 3 dots >> Settings.....and the option for WiFi calling had disappeared.
I contacted the web chat team at Vodafone. They told me to text "calling" to 97888. I got a text saying it would be activated within 24 hrs.
It wasn't.
I went back to the web chat team. They manually sent something to my phone. I got a text saying it had been enabled and to restart my phone. I did this, and went into settings, and still, the WiFi calling option wasn't there.
The web chat team sent another setting to my phone. I got a slightly different text telling me it had been set-up and to restart my phone. Again, to no avail.
I have tried again on web chat and they have done the exact same as the day before, and still I cannot get the option to turn it on.
He has ordered a new sim card to my phone, but I doubt that'll work. If it doesn't work, and if nobody can let me know a solution, I'll have to end my contract, as I won't be able to use my mobile phone at home for calls.
Does anyone have any ideas?
My phone is up-to-date. No updates available.
The WiFi calling option is turned on in the Vodafone account online/in the app.
I have tried restarting my phone in airplane mode and also without the SIM card inserted.
This is tearing my hair out. Please can someone give me something new.
.png "Moderator (Retired)"){kind=icon}
