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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Add a data only sim to my contract

Loving being with Vodafone, but not loving how it's impossible to speak to a human being . My scenario is very simple. I currently have an unlimited 5g contact for calls texts and data. What I am looking to do is add a second sim to my contract to go...

Phone not dispatched

Hi all.Ive ordered galaxy s21 1/12/21 and still had no dispatch information. Ive contacted Vodafone and been told a) Black Friday causing delays with DPD, b) no stock, c) its been picked but awaiting DPD. I can see others have had orders delayed but ...

My account login

Just set up a mobile and plan direct debit but can’t access the account with the details you have provided me

Trying to cancel an order in error

I ordered an upgrade with the black Friday deals. With an hour to go before the end of the deal I had an email saying my order had been cancelled so I ordered another phone before the time ran out. I now see that I've got 2 orders for the same phone ...

dissapointed

Hello,Today on 12/06/2021 I got an email that my number has been successfully transferred to Vodafone, but the problem is that I haven't got a sim card yet and at the moment I'm without an active phone, I can't make calls, text messages and use the i...

Aggi by 2: Seeker
  • 1628 Views
  • 5 replies
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Sim card with upgrade?

Hi, I've just upgraded from a Samsung Galaxy S8 to an S21. This might be a bit of a noobish question, but was I supposed to receive a new sim card with it? My old sim fits so I'm wondering if they'd know this and not bother? My worry is that I notice...

Dan_B by 2: Seeker
  • 4645 Views
  • 3 replies
  • 0 thanks

Vodafone default showing on credit file

Hi I have noticed a default on my credit file, which is unsettled from 2016/17. I was unaware that this was still ongoing and have no record of taking out that contract. I have tried to call customer services but without knowing the number I can’t se...