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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 63462 Views
  • 160 replies
  • 12 thanks

Is this email genuine?

Just changed plan and received an email from @vodafone.com telling me 'You're almost there - you just need to click below to check and sign your new Device Plan.'Is this genuine?

Defence discount service card

Hi I wonder if somebody could help me. I'm an British army veteran with a dds (defence discount service) card. Would I be able to use this in store to join the Vodafone Advantage scheme? Thankyou for your time. 

Turkey after 90 blocking UK phone

I have just landed a good job in Turkey for a 1 year contract. I have been informed that after 90 days Turkey will automatically 'block' my UK phone.(UK number). To avoid this, if I get a Turkish Vodafone number (on another phone) can Vodafone UK set...

ACW219 by 2: Seeker
  • 1828 Views
  • 4 replies
  • 0 thanks

Do 30 days contracts (SIM only) require credit check?

I believe the title says it all. As much as I can understand that 12/18/24 mo contracts, especially when the come with a phone, require a credit check.But how about with the 30 days contracts? which seems like fancy PAYG plans. Do they require a cred...

Upgrades on a 36 month contract

Hi all, coming to here as I cannot find the information which I would like on the Vodafone site. Currently have a variation of a iPhone 12 and want to change it to a iPhone 13. Currently on the annual upgrade promise and can trade in the phone for ar...

Jonnoh by 2: Seeker
  • 939 Views
  • 1 replies
  • 0 thanks

Blacklisting IMEI

Hi,same problem as most people. Bought my phone from carephone warehouse but using vodaphone as a contract. Lost my phone and Vodafone say they can’t black list my phone! Everyone I have spoken to says only network providers can blacklist! This has g...

Jolie92 by 1: Seeker
  • 11019 Views
  • 28 replies
  • 5 thanks

Misleading spam texts from Vodafone

This morning I received a text stating "You're due an upgrade" suggesting I pre order the iPhone 13. Upgrade not due until next year.  Why are vodafone wilfully misleading customers?  

Mjs474 by 2: Seeker
  • 1682 Views
  • 6 replies
  • 0 thanks

CCJ

Hello, I have a CCJ registered against me and the claimant is Lowell Solicitors. It states the debt is for Vodafone for over £400. I want to confirm if I genuinely do owe this debt and if there was any outstanding payments? I did remember taking out ...

RK1990 by 2: Seeker
  • 1328 Views
  • 1 replies
  • 0 thanks