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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Assistance Needed With 5G Tariff

HiThis is probably more one for the community mods but you guessed it. It's another poor poor showing from Vodafone Customer Service. Late 2020, I got a new 5G handset. Rang Customer Service and they put me on to a 5G plan without hesitation. Recentl...

Annual Upgrade promise

I completed my annual upgrade Sunday device is being delivered today and I don’t want to set it up just incase. I have 3 lines with Vodafone and believe we may have swapped devices between the 3 but they are all the same iPhone required for return. I...

Resolved! Advice on contract

I’m currently with Vodafone, my contract ends the beginning of next month. I’ve got a better quote off Carphone warehouse, but with Vodafone service still. Do I need to ring up Vodafone and cancel my contract, or because I’ll be going through Carphon...

Kcullen by 2: Seeker
  • 6607 Views
  • 13 replies
  • 0 thanks

Vodafone Advantage discount and useless support

I have upgraded the contract and applied the Advantage discount code - everything seemed fine until I received my first bill - it seems like the generic discount at a time was applied to my contract (which was lower) rather than an Advantage specific...

sirgader by 4: Newbie
  • 1850 Views
  • 2 replies
  • 0 thanks

number transfer to my 2nd vodafone contract

I have 2 contracts with vodafone.one is coming to an end at the end of Julythe other runs until aug 22can i transfer the number on the ending July oneto the aug 22 one when my july contract runs out?

pakomen by 3: Seeker
  • 2273 Views
  • 4 replies
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Orders

I have been lead up the garden path by numerous staff agents at Vodafone from sales Agents via online chat various departments. To Vodafone HQ CONNECTIONS At Newbury via Emails after credit check Appeal form sent. I was given £108 credit and x2 lines...

Pgm5067 by 2: Seeker
  • 2872 Views
  • 7 replies
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Vodafone trying to get me to buy another phone

I have been with Vodafone for ages now, in fact my whole family have   I took a phone to a shop as it was overheating when charging and would switch off sometimes   i got a letter back to say it was moisture damaged and beyond repair, and i would not...

lunwin54 by 2: Seeker
  • 3388 Views
  • 7 replies
  • 0 thanks

Incorrect default on account

Hi team  I had a contract which I gave notice for and was coming to an end in August 2020.  My service was cut off and and I paid the outstanding amount but a default was attached to my credit record at the beginning of 2021 and updated  in February ...

Aus_Guy by 2: Seeker
  • 1426 Views
  • 1 replies
  • 0 thanks